- Essel (Pleasanton, CA)
- Job Description: The Lead, IT Applications (Supply Chain - WFM Applications) will play a pivotal role in managing and supporting retail systems, with a specific ... various issues. The IT Application Lead for Supply Chain -Workforce Management ( WFM ) Applications leads projects that apply new or existing technologies and… more
- Vail Resorts (CA)
- …filled (whichever is first). **Job Summary:** The Senior Director, Workforce Management ( WFM ) Program will lead the end-to-end implementation and management of a ... Availability: No **Job Responsibilities:** + **Program Oversight:** Lead the WFM program with a strong governance framework, integrating innovative approaches… more
- Intuit (San Diego, CA)
- …retail channels. + Provide technical understanding of upstream workforce management ( WFM ) value chain, ensuring clarity and accountability for the capacity ... management and development teams to contribute to an AI-powered, end-to-end WFM platform. + Drive operational effectiveness in data mining, statistical analysis,… more
- Motion Recruitment Partners (San Francisco, CA)
- …or Accounts Payable or Finance or Supply Chain. + Workday and/or Pro WFM implementation and testing background. + Experience testing migration of large complex ... may also include testing activities related to the implementation of UKG Pro WFM , which is included within the OneERP Program. **You will receive the following… more
- Newegg Inc. (Diamond Bar, CA)
- …large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM ) to track key metrics such as ASA, AHT, SLA compliance, and agent ... in workforce management (forecasting, scheduling, adherence) and collaboration with WFM teams. + Experience leading or supporting process-improvement, automation, or… more
- Liberty Utilities (South Lake Tahoe, CA)
- …analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. + Understanding of contact center metrics and their impact on ... regulatory compliance, affordability, and reliability. + Excellent communication and negotiation skills with ability to influence cross-functionally. + Demonstrated success implementing governance frameworks and process standardization across multiple… more
- Google (San Francisco, CA)
- …center environment. + Experience in Real Time Operations (RTO), Workforce Management ( WFM ) strategy, or managing support channel supply, demand, and staffing models. ... **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and… more
- Compass Group, North America (Inglewood, CA)
- …budget goals * Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) * Schedules team members to meet operational needs * Uses ... all performance management tools to provide guidance and feedback to team members * Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members * Interviews, hires, trains and develops team members… more
- Deloitte (Costa Mesa, CA)
- …Minimum of 8 years of experience working with HR and/or Workforce Management ( WFM ) payroll functions and processes, with a strong understanding of business needs and ... challenges while demonstrating strong analytical skills and attention to detail + Minimum of 5 years' experience developing and mentoring junior staff members + Minimum of 5 years' experience interacting at all levels within a client organization +… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per ... the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that… more