- Datavant (Sacramento, CA)
- …will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This ... Ownership_ + Oversee the governance, optimization, and roadmap of WFM technology systems, including forecasting engines, scheduling platforms, outbound dialers,… more
- Essel (Pleasanton, CA)
- Job Description: The Lead, IT Applications (Supply Chain - WFM Applications) will play a pivotal role in managing and supporting retail systems, with a specific ... various issues. The IT Application Lead for Supply Chain -Workforce Management ( WFM ) Applications leads projects that apply new or existing technologies and… more
- Vail Resorts (CA)
- …filled (whichever is first). **Job Summary:** The Senior Director, Workforce Management ( WFM ) Program will lead the end-to-end implementation and management of a ... Availability: No **Job Responsibilities:** + **Program Oversight:** Lead the WFM program with a strong governance framework, integrating innovative approaches… more
- Intuit (San Diego, CA)
- …retail channels. + Provide technical understanding of upstream workforce management ( WFM ) value chain, ensuring clarity and accountability for the capacity ... management and development teams to contribute to an AI-powered, end-to-end WFM platform. + Drive operational effectiveness in data mining, statistical analysis,… more
- Motion Recruitment Partners (San Francisco, CA)
- …or Accounts Payable or Finance or Supply Chain. + Workday and/or Pro WFM implementation and testing background. + Experience testing migration of large complex ... may also include testing activities related to the implementation of UKG Pro WFM , which is included within the OneERP Program. **You will receive the following… more
- Newegg Inc. (Diamond Bar, CA)
- …large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM ) to track key metrics such as ASA, AHT, SLA compliance, and agent ... in workforce management (forecasting, scheduling, adherence) and collaboration with WFM teams. + Experience leading or supporting process-improvement, automation, or… more
- Liberty Utilities (South Lake Tahoe, CA)
- …analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. + Understanding of contact center metrics and their impact on ... regulatory compliance, affordability, and reliability. + Excellent communication and negotiation skills with ability to influence cross-functionally. + Demonstrated success implementing governance frameworks and process standardization across multiple… more
- Google (San Francisco, CA)
- …center environment. + Experience in Real Time Operations (RTO), Workforce Management ( WFM ) strategy, or managing support channel supply, demand, and staffing models. ... **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and… more
- Compass Group, North America (Inglewood, CA)
- …budget goals * Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) * Schedules team members to meet operational needs * Uses ... all performance management tools to provide guidance and feedback to team members * Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members * Interviews, hires, trains and develops team members… more
- Deloitte (Costa Mesa, CA)
- …Minimum of 8 years of experience working with HR and/or Workforce Management ( WFM ) payroll functions and processes, with a strong understanding of business needs and ... challenges while demonstrating strong analytical skills and attention to detail + Minimum of 5 years' experience developing and mentoring junior staff members + Minimum of 5 years' experience interacting at all levels within a client organization +… more