- Evolent (Trenton, NJ)
- …tools (Workforce, Performance, Quality) + Ensuring the accuracy and timeliness of WFM reporting of team and overall performance reporting for both internal and ... years of work experience + 2 years of Workforce Planning ( WFM )experience in Healthcare Compliance, preferably Utilization Review Licensure **not required however… more
- Cayuse Holdings (Trenton, NJ)
- …Support Center's technology stack, including the CRM, Workforce Management Software ( WFM ), and Expresslane API. + Data-Driven Operational Insights + Analyze large ... scalability needs. + Collaboration on the CRM tool, Workforce Management Software ( WFM ), and API data readiness testing and deployment. + Comprehensive documentation… more
- Hackensack Meridian Health (Edison, NJ)
- …healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst** , you will utilize workforce management tools and best ... RTA or Analyst. + Proven experience with CISCO CUIC, Calabrio or other WFM platform. + Excellent organization, communication and interpersonal skills are required to… more
- Humana (Trenton, NJ)
- …Staff Planning or Finance experience + Demonstrated experience collaborating with the WFM team to develop and implement workforce planning strategies to ensure ... optimal staffing for Clinical functions. + Working knowledge of Microsoft Word, Excel and PowerPoint + Strong analysis, critical thinking, and analytical problem-solving skills + Ability to handle multiple tasks and deadlines with attention to detail + Proven… more
- Hackensack Meridian Health (Edison, NJ)
- …+ Experience with call center telephony systems, including IVR, CRM, WFM , speech analytics, call recording, etc. or equivalent experience leveraging tools ... and technology to improve efficiency, engagement and customer experience. + Excellent organization, communication and interpersonal skills are required to interact effectively with all levels of staff, as well as external vendors and/or customers. + Ability to… more
- Allied Universal (Union City, NJ)
- …and use of force requirements. **Reporting & Communication** + Participate in WFM and operations meetings; present training metrics using DOMO. + Distribute weekly ... reports on training completions and upcoming virtual instructor-led sessions. + Maintain clear communication with internal teams and clients. **Site Visits & Audits** + Conduct quarterly site audits to address training gaps and provide on-site instruction. +… more
- UKG (Trenton, NJ)
- …level executives **Preferred Qualifications:** + Proven experience leading or selling SaaS/ WFM /HCM software solutions to C level Executives. + Proven success working ... within a highly matrixed organization and establishing strong relationships across all functions. + Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives. + Consistently… more
- ADP (Roseland, NJ)
- …with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM .) Having an understanding of supporting technologies such as remote and ... virtual desktop management, and those technologies needed to operate customer contact centers as well as a good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics… more