- Deloitte (Rochester, NY)
- UKG Pro WFM Timekeeping Consultant Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR ... on 12/31/25 Work you'll do As a UKG Pro WFM Pro Timekeeping Consultant, you should expect to be...be involved in the following: + Implement UKG Pro WFM Timekeeping modules including Time & Attendance, Accruals, Attestation,… more
- Deloitte (Rochester, NY)
- …Recruiting for this role ends on 12/31/25 Work you'll do: As a UKG Pro WFM Timekeeping Senior Consultant, you should expect to be involved in the following: + ... Implement UKG Pro WFM Timekeeping modules including Time & Attendance, Accruals, Attestation,...Work in the full lifecycle of a UKG Pro WFM project or workstream including Business Analysis, Functional Specification,… more
- The Estee Lauder Companies (New York, NY)
- …for overseeing the functional configurations of the Workforce Management ( WFM ) suite across North America. This includes Forecasting, Budgeting, Scheduling, ... **Key Responsibilities** Business Functional (50%) *Lead configuration changes in the WFM Suite, including pay categories, labor compliance, special events, and… more
- Deloitte (Jericho, NY)
- …Recruiting for this role ends on 12/31/25. Work you'll do: As a UKG Pro WFM Productivity Senior Consultant, you should expect to be involved in the following: + ... Implement UKG Pro WFM Productivity and Analytics functionality including Capacity Planning, Labor...Working in the full lifecycle of a UKG Pro WFM project or workstream including, Business Analysis, Functional Specification,… more
- Cognizant (Albany, NY)
- …events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of ... campaign. 6. Manage and enter real time exceptions in WFM software. 7. Prepare and send intraday as well...Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. 4. Experience with call center reporting and… more
- Ryder System (Albany, NY)
- …years or more in in HRIS systems, preferably in Workday HCM system and/or Infor/ WFM . Experience with time keeping system preferred + MS Excel advanced experience ... Writing experience required, Cognos reporting preferred + Workday HCM and Infor/ WFM systems experience, preferred + HRIS configuration experience preferred, within… more
- Mount Sinai Health System (New York, NY)
- …+ 2+ years of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report creation and data presentation ... the forecast and capacity planning based on service level needs 4. Assist WFM with forecasting and capacity planning through graphical analysis of volumes, AHT and… more
- NTT America, Inc. (Albany, NY)
- …framework; Nexidia; NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP ... Session Border Controller; Avaya experience Portal Administration; Verint; Workforce Management ( WFM ); Interactions; Speech; DPA. + Genesys - Foundational Courses -… more
- Deloitte (Jericho, NY)
- …solving and troubleshooting skills + 2+ years of working with WFM functions/processes (eg scheduling, timekeeping, approvals, etc.) and/or technologies (eg UKG, ... Dayforce, WFM , etc.) + Demonstrated effective verbal and written communication skills by preparing meeting notes, drafting team emails, and participating in group… more
- Pearl Interactive Network (Albany, NY)
- …payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/IVR, WFM /WFO) and the ability to translate operational capabilities into differentiating ... win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong leadership skills with… more