- Deloitte (Fort Worth, TX)
- …solving and troubleshooting skills + 2+ years of working with WFM functions/processes (eg scheduling, timekeeping, approvals, etc.) and/or technologies (eg UKG, ... Dayforce, WFM , etc.) + Demonstrated effective verbal and written communication skills by preparing meeting notes, drafting team emails, and participating in group… more
- Capgemini (El Paso, TX)
- …Contact Center space: to include, Contact Center Operations, Workforce Management ( WFM ), Content and Knowledge Management (KM), Quality Assurance (QA), Training, ... Technology (CRM/KM, IVR/ACD, WFM , QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc. + Process Improvement… more
- Deloitte (Houston, TX)
- …knowledge of Genesys Workforce Engagement Module (WEM) for workforce management ( WFM ) and quality management (QM). + Demonstrated experience leading large-scale ... technology migrations and modernization initiatives. + Strong understanding of cyber security, federal compliance (FISMA, RAMP), and healthcare administration. + Excellent communication, stakeholder management, and team leadership skills. + Must be legally… more
- Charles Schwab (Southlake, TX)
- …+ Understanding of NICE inContact Technology (including but not limited to CXOne, WFM , and Nexidia) + Experience with JSON, XML (SCXML/VXML), NICE Studio Snippet ... language, and .NET a plus + Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures. + Proficiency developing Visio diagrams, architectural and design documentations, functional and technical specifications,… more
- Santander US (Austin, TX)
- …or equivalent field. - Required. 2+ years of experience in performing WFM functions (specifically scheduling and RTA) in a contact center environment. Required ... + Strong knowledge and experience with workforce management software (Aspect or Genesys preferred) and telephony systems (eg, Automatic Call Distributors, IVR systems). + Good working knowledge of Excel, and the ability to organize/analyze data in a structured… more
- Teleperformance USA (El Paso, TX)
- …with various departments-including Account Management, Quality Assurance, Training, Recruiting, WFM , and IT-to ensure seamless operations and strategic alignment.** ... + **Adaptability:** **Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands.** + **Other Duties:** **Perform other related duties and assignments as required to support the success of… more
- Pearl Interactive Network (El Paso, TX)
- …payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/IVR, WFM /WFO) and the ability to translate operational capabilities into differentiating ... win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong leadership skills with… more
- The Walt Disney Company (San Antonio, TX)
- …as needed **What** **You'll** **Need** + Bachelor's degree or equivalent experience in WFM + 7+ years of Workforce Management experience, including 2 years in a ... people management role + Advanced experience working with contact center telephony with a specific focus on real-time management of workflows + Extensive knowledge of contact center operations, including metrics and mathematics + Developed capacity to work and… more
- Motion Recruitment Partners (Austin, TX)
- …Experience + SME level experience in Order-to-Cash (O2C) well versed in WFM and understand system integrations. + Demonstrate market leading experience with systems ... migrations with specific experience implementing S4 HANA at a wide array of government and commercial clients. + Demonstrate depth of experience with the clients end-to-end business processes and transactions in the current state systems environment as well as… more
- Chewy (Richardson, TX)
- …initiatives to enhance the career path experience. + Directly partner with WFM planning teams to deliver around-the-clock support including strategizing around O/U, ... scheduling, Service Level and Overtime + Utilize data to guide floor leadership in identifying key behaviors and emerging trends leading to process, performance and knowledge gaps leading to partnership with L&D teams to formulate Back to Basics topics. + Act… more