• Principal Workforce Management Analyst

    Americor (Irvine, CA)
    …level agreements (SLAs), improve efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex ... seeking a highly skilled and experienced Principal Workforce Management ( WFM ) Analyst to join our team. The...complex data into clear, concise, and compelling insights for senior leadership and stakeholders. Strategic & Leadership Duties: +… more
    Americor (10/01/25)
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  • Business Reporting Analyst - CCaaS (Contact…

    Stanford Health Care (Newark, CA)
    …**This is a Stanford Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Connect, CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
    Stanford Health Care (09/16/25)
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