- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... database and analytical skills required, skilled in internet query, and experience in real time monitoring** + **Ability to quickly learn and use various… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an… more
- Insight Global (Cascade, MI)
- …and adherence, identifying risks to service levels and recommending adjustments in real time Analyze call volumes, handle times, absenteeism, and occupancy ... Connect experience highly desired Strong understanding of forecasting, scheduling, and real - time management principles Experience using Amazon Connect Advanced… more