- Mass Markets (FL)
- …initiatives that elevate CX across sales, service, QA, training, and workforce management -leveraging analytics and best-in-class processes. + Revenue ... and mentoring high-performing teams + Expertise in conflict resolution, change management , and strategic decision-making + Technologically adept with fluency in… more
- CVS Health (Tallahassee, FL)
- …of core contact center capabilities-such as omni channel customer support, workforce management , quality assurance, and performance tracking-and how technology ... not limited to application releases, upgrades, and Tier 2 incident management -ensuring scalable, sustainable improvements across the contact center environment. +… more
- Pep Boys (FL)
- …practices in customer service delivery, operational standards, safety compliance, and workforce management . + Familiarity with talent development practices, ... + Drive people initiatives, including hiring, onboarding, training, coaching, performance management , and addressing HR issues timely, and in partnership with the… more
- CACI International (Orlando, FL)
- …a culture of excellence and continuous improvement. + Oversee comprehensive workforce management , including manpower planning, training, strategic hiring, ... + Optimize production quality, timelines, and costs through data-driven management strategies. + Assesses issues and develops mitigation plans to… more
- NBC Universal (Miami, FL)
- …of employment-related matters including but not limited to business restructuring, workforce management , recruiting & hiring, accommodations, leaves of absence, ... culture and strive to attract and develop a talented workforce to create and deliver a wide range of...Provide employment law advice and counsel to human resources, management , business affairs and other internal lawyers across the… more
- Actalent (Maitland, FL)
- …wide range of workforce and business services like staffing, recruiting, and workforce management through a network of specialized companies. As the world's ... maintain a positive, professional attitude + Strong organization, time management , and multi-tasking ability + Willingness to learn, take...largest privately-held talent management firm, with a significant market share in the… more
- Verint Systems, Inc. (Tallahassee, FL)
- …knowledge of value-added ROI business process sales engagements/tools + Knowledge of Workforce Management , and /or CRM/ERP software background desired + ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Jabil (St. Petersburg, FL)
- …a related field; Master's preferred. + 10+ years of experience in talent management , workforce planning, and/or skills strategy. + Proven experience leading ... and workforce analytics. + Strong facilitation, consulting, and project management skills. + Exposure/experience driving enterprise change and adoption of new… more
- Lockheed Martin (Orlando, FL)
- …security requirements \(Van serves as a mobile version of the lab\) * Technician Workforce Management o Coordinate with the I&T Operations Lead to generate ... Doing** As the IT&E Operations engineer is responsible for supporting execution and management of the following: * Test Equipment Management o Work… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …& WFM Developer will collaborate with the workstream leads to build the Quality Management , Workforce Management and Reporting systems per the defined ... in information system design, including application programming on large-scale case management systems and the development of software to satisfy design objectives… more
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