- Mass Markets (NC)
- …and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... We are looking for a motivated and results-driven Team Leader to oversee a team of call center agents....any operational issues. + Collaborate with other departments and management to align with organizational goals. + Handle escalated… more
- Coinbase (Charlotte, NC)
- …training calendars, etc. * You will collaborate with multiple internal teams ( Workforce Management , Vendor Management , Operations, Compliance etc) for ... fully supported. Compliance L&D provides end to end learning services, and management for all first line of defence compliance processes, including Transaction… more
- Amazon (Kannapolis, NC)
- …and partnering with capacity planning and facilities for all growth workforce management needs * Develops talent - Create, lead , engage with and direct ... (if currently an Amazon employee) Preferred Qualifications * 2+ years direct management experience, including a salaried workforce , in a manufacturing,… more
- Deloitte (Raleigh, NC)
- …technologies. + Working knowledge of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management (QM). + Demonstrated ... includes developing a detailed project plan, defining key milestones, and transition management . + Technology Evaluation: Lead analysis and recommendations for… more
- Deloitte (Charlotte, NC)
- …(HRCO) team focuses on helping our clients realize the true value of their Workforce management on-prem and Cloud applications by first creating the right ... reshape industries, our team uniquely addresses the complexities of work, workforce , and workplace dynamics. We leverage sector-specific insights and cross-domain… more
- Verint Systems, Inc. (Raleigh, NC)
- …Requirements:** + Master's degree in Computer Science or related field + Experience in workforce management \#LI-KD1 MIN: $140K MAX: $170K Verint Systems Inc. is ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Compass Group, North America (Charlotte, NC)
- …to translate data into actionable insights, business and financial acumen, project management experience, and expertise in workforce strategy. The ideal ... based on market analysis and financial viability. + Develop and execute workforce strategies to optimize talent management , including recruitment, retention, and… more
- Burlington (Charlotte, NC)
- …team members. + Handle personnel and associate relations issues. + Payroll budget management , workforce management and scheduling. + Facilitate effective ... Overview** If you are interested in growing your retail management career with one of the largest and fastest...team as a Store Manager! Are you a proven leader with strong communication and organization skills? Can you… more
- Coinbase (Charlotte, NC)
- …analysis. Surface agent and non-agent opportunities and work with different stakeholders ( Workforce Management , Vendor Management , Operations, Learning & ... insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your...* *Full ownership of quality program: *Govern the quality management of specific lines of business assigned to you.… more
- Verint Systems, Inc. (Raleigh, NC)
- …knowledge of value-added ROI business process sales engagements/tools + Knowledge of Workforce Management , and /or CRM/ERP software background desired + ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more