- Intuit (Mountain View, CA)
- **Overview** We are seeking a ** Workforce Management ( WFM ) & Capacity Planning Analyst ** to help drive the operational efficiency and service excellence ... a related field. + **3-5+ years of experience** in ** workforce management , capacity planning, operations analytics** ,..., or similar roles. + Strong working knowledge of ** WFM platforms** (eg, NICE, Verint, Genesys, Aspect, Calabrio) and… more
- UGI Corporation (Rocklin, CA)
- …to ensure we meet and exceed service level goals + Collaborate with Workforce Management Analysts to address emerging trends and maintain operational efficiency ... WFM Real Time Specialist Location: Rocklin, CA, US,...High school diploma or GED + 2+ years of workforce management experience in a contact center… more
- Conduent (Bakersfield, CA)
- …part of a culture where individuality is noticed and valued every day. Job Description: Workforce Management Real Time Analyst About the Role: Workforce ... CA location. Responsibilities: + Processing and approving (in consultation with WFM Intraday Management ) of tickets and requests within IEX Webstation or any… more
- Vail Resorts (Truckee, CA)
- …report to a Resort Sponsor and dotted-line report to the Work Force management team. You will leverage your analytical mindset and resort operations experience to ... contact to provide analytics for key questions that arise from Resort Operations and/or WFM program team + Provide Tier 3 support for the technology and best… more
- Cognizant (Sacramento, CA)
- **Real Time Analyst ** (remote) **Position Purpose** The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule ... non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst ...Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign… more
- The Walt Disney Company (Santa Monica, CA)
- …development. The role also involves close collaboration with cross-functional teams, including Workforce Management ( WFM ), Escalated Support, BPO partners ... Team is seeking an enthusiastic and experienced Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook,… more