- Teleperformance USA (Warren, MI)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... limit!** **Your Responsibilities** **PURPOSE OF POSITION** **Responsible for** **day-to-day** ** management of s** **ervice** **l** **evel,** **s** **ite** **e**… more
- Insight Global (Cascade, MI)
- Job Description We are looking for a detail-oriented and analytical Workforce Analyst to support forecasting, scheduling, and performance optimization within a ... migrations Maintain data integrity and ensure accurate use of WFM tools and platforms Contribute to process improvement initiatives...Skills and Requirements 24 years of experience in a workforce planning or analyst role within a… more
- Evolent (Lansing, MI)
- …* Workforce Optimization: Experience with Workforce Optimization (WFO) and Workforce Management ( WFM ) tools. * CRM Integration: Experience with CRM ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in...PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:… more