- Meta (Austin, TX)
- **Summary:** Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our ... technical skills to prioritize and deliver improvement at scale. **Required Skills:** Workforce Operations Manager Responsibilities: 1. Ensure the headcount plan… more
- Chewy (Richardson, TX)
- …high-demand customer-first environment. + Deep understanding of contact center operations , workforce management tools (eg, Kronos/UKG, NICE, Genesys), ... **Our Opportunity:** Chewy is looking for a dynamic **Manager of Workforce Analytics** to lead the development, execution, and optimization of key customer care… more
- Integrative Emergency Services (Dallas, TX)
- …to perform the essential functions. + S trong understanding of clinical operations , workforce planning, and talent acquisition strategies. + Exceptional ... field. + Minimum of 7 years of experience in workforce development, healthcare recruitment, or clinical operations ....in workforce development, healthcare recruitment, or clinical operations . + Minimum of 3 years of leadership experience… more
- Lockheed Martin (Fort Worth, TX)
- …This role provides tools and analysis supporting the execution of Sustainment Operations Workforce Planning, develops performance and progress analysis, and ... senior and executive leadership\. The candidate will serve as the Sustainment Operations Functional Workforce Planner, overseeing the process of strategic … more
- Teleperformance USA (Mcallen, TX)
- …**90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must have solid customer ... **Category :** ** Workforce Management** **About TP** **TP is a global,...time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction… more
- Humana (Austin, TX)
- …spanning multiple business units and functions-such as customer service operations , workforce management, data/analytics-influencing key stakeholders and ... outcomes + Support transformation efforts in areas such as customer service operations , workforce management, data/analytics, and customer experience **Use your… more
- Intuit (Plano, TX)
- …and leading high-performing teams. **What you'll bring** + 7+ years in Workforce Management in sales or customer-facing operations + Demonstrated success ... is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a...service levels while maintaining budget discipline + Monitor real-time operations and adjust plans to mitigate intraday risk +… more
- Intuit (Plano, TX)
- …Engineering** , or a related field. + **3-5+ years of experience** in ** workforce management, capacity planning, operations analytics** , or similar roles. + ... plans** and schedules for support teams, customer service, or operations staff. + Partner with ** Workforce Scheduling,...service, or operations staff. + Partner with ** Workforce Scheduling, Business Leaders, Finance, and HR** to align… more
- The Walt Disney Company (San Antonio, TX)
- …disciplines is a plus. + 8+ years minimum experience in contact center operations , workforce management, or software administration + 5+ years minimum experience ... manage the NICE IEX WFM software and optimize the processes for VX Operations to ensure accurate scheduling, forecasting, reporting, and efficient operations .… more
- Capgemini (El Paso, TX)
- …into deliverables, in the Contact Center space: to include, Contact Center Operations , Workforce Management (WFM), Content and Knowledge Management (KM), Quality ... address the entire breadth of their business needs, from strategy and design to operations , fueled by the fast evolving and innovative world of cloud, data, AI,… more