- Teleperformance USA (North Lauderdale, FL)
- … planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Highmark Health (Tallahassee, FL)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager. 3. Support scheduling… more
- Pearl Interactive Network (Tallahassee, FL)
- …of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for planning , coordinating, and conducting ... **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- TECO Energy (Brandon, FL)
- …(CSPs). The position works closely with the Manager, Workforce Management and Planning , the Managers, Contact Center , Human Relations (HR) and TECO payroll ... determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. +… more
- Humana (Tallahassee, FL)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. + ... factors. The Senior Application Architect is responsible for Architecture design, planning , Cloud migration and performance of several platforms that are used… more
- Fresenius Medical Center (Venice, FL)
- …and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which ... as designed. * Documents all repairs and maintenance activity. * Assists in planning and installing biomedical equipment to assure safe and effective operation of… more
- Mass Markets (FL)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... a call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
- Molina Healthcare (FL)
- …years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... providers. Requires contact center experience with in-depth Workforce Management experience specializing in planning efforts.... Workforce Management methodologies - expert level with call centers experience with call center… more
- Healthfirst (FL)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... problem-solving skills; interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting reports, scheduling… more
- MyFlorida (Sarasota, FL)
- …to protecting our country. If there are any problems applying online, please call People First Staffing Administration: ###. Service Center hours are Monday ... employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 855364 Agency: Department of Health… more