• Sr Access Center Workforce

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
    Houston Methodist (06/10/25)
    - Related Jobs
  • Call Center Sales Supervisor

    Mass Markets (Killeen, TX)
    …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
    Mass Markets (07/11/25)
    - Related Jobs
  • Sr Call Center Coord

    Highmark Health (Austin, TX)
    …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager. 3. Support scheduling… more
    Highmark Health (08/08/25)
    - Related Jobs
  • Call Center Team Lead

    Mass Markets (Killeen, TX)
    …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... excellence. + Set performance goals and manage scheduling and workforce planning . + Ensure customer satisfaction across...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
    Mass Markets (07/11/25)
    - Related Jobs
  • Workforce Planning Analyst Sr…

    Prime Therapeutics (Austin, TX)
    …of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software ... fuels our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce more
    Prime Therapeutics (08/13/25)
    - Related Jobs
  • Experienced Call Center Manager

    Mass Markets (Killeen, TX)
    …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/04/25)
    - Related Jobs
  • Manager Workforce - Remote

    Prime Therapeutics (Austin, TX)
    …hoc reporting, including preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate ... as assigned **Minimum Qualifications** + Bachelor's degree in Business, Finance, Operations, Workforce Planning or related field, or equivalent combination of… more
    Prime Therapeutics (08/13/25)
    - Related Jobs
  • Customer Service Workforce Specialist II

    Chewy (Richardson, TX)
    …application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will… more
    Chewy (08/16/25)
    - Related Jobs
  • Registered Nurse - Cardiac Catheterization…

    Methodist Health System (Celina, TX)
    …direct and indirect patient care using the nursing process (assessment, planning , implementation, and evaluation). Directs and supervises other assigned team members ... eager to build a winning team Methodist Celina Medical Center is located on a 40+ acre campus just...in the country. We strive to have a diverse workforce that reflects the communities we serve. Methodist Health… more
    Methodist Health System (08/14/25)
    - Related Jobs
  • Contact Center Sales Associate Manager

    Wells Fargo (Irving, TX)
    …reporting tools. + Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience including: directing activities ... career" in the US **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer… more
    Wells Fargo (08/14/25)
    - Related Jobs