- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Highmark Health (Austin, TX)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager. 3. Support scheduling… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... excellence. + Set performance goals and manage scheduling and workforce planning . + Ensure customer satisfaction across...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Prime Therapeutics (Austin, TX)
- …of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software ... fuels our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce … more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Prime Therapeutics (Austin, TX)
- …hoc reporting, including preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate ... as assigned **Minimum Qualifications** + Bachelor's degree in Business, Finance, Operations, Workforce Planning or related field, or equivalent combination of… more
- Chewy (Richardson, TX)
- …application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will… more
- Methodist Health System (Celina, TX)
- …direct and indirect patient care using the nursing process (assessment, planning , implementation, and evaluation). Directs and supervises other assigned team members ... eager to build a winning team Methodist Celina Medical Center is located on a 40+ acre campus just...in the country. We strive to have a diverse workforce that reflects the communities we serve. Methodist Health… more
- Wells Fargo (Irving, TX)
- …reporting tools. + Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience including: directing activities ... career" in the US **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer… more