- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... excellence. + Set performance goals and manage scheduling and workforce planning . + Ensure customer satisfaction across...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Prime Therapeutics (Austin, TX)
- …of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software ... fuels our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce … more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- American Airlines (Dallas, TX)
- …part of a strong team that truly drives change for the airline. The Contact Center - Strategy & Planning Team within the Customer Experience organization is at ... Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution,… more
- Prime Therapeutics (Austin, TX)
- …hoc reporting, including preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate ... as assigned **Minimum Qualifications** + Bachelor's degree in Business, Finance, Operations, Workforce Planning or related field, or equivalent combination of… more
- Chewy (Richardson, TX)
- …application + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Director Budget, Financial Planning & Decision Support position is responsible for overseeing the annual operating and capital budget, long ... term financial planning , developing and maintaining a high-quality and effective decision...a high-quality and effective decision support model, and performing workforce analytics to support operating needs. This includes coordinating… more
- Methodist Health System (Celina, TX)
- …direct and indirect patient care using the nursing process (assessment, planning , implementation, and evaluation). Directs and supervises other assigned team members ... eager to build a winning team Methodist Celina Medical Center is located on a 40+ acre campus just...in the country. We strive to have a diverse workforce that reflects the communities we serve. Methodist Health… more