- Teleperformance USA (AL)
- …resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments.** + **Contact customers with overdue accounts to solicit ... under pressure.** + **Collaborate with other departments to ensure timely and thorough resolution of customer issues.** + **Strive to meet and exceed individual and… more
- TEKsystems (Chino, CA)
- …* Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. * Provided detailed claim information and support to ... performance targets, including call handling time, customer satisfaction scores, and claim resolution rates * Will use multiple screens, soft wares, and processes to… more
- Mass Markets (Wichita, KS)
- …professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer ... and follow up with customers + Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient, and responsive + Ability… more
- Mass Markets (Savannah, GA)
- …and courtesy + Resolve customer issues efficiently, aiming for first-call resolution + Research and retrieve information across systems to support customer ... and punctual with excellent time management + Problem-solving and conflict resolution skills + Customer-focused mindset with empathy and patience + Ability… more
- Mass Markets (Killeen, TX)
- …issues and escalate complex cases appropriately + Ensure first-call resolution through effective problem-solving + Follow client-specific processes and scripts ... and punctual with strong time management skills + Skilled in conflict resolution , problem-solving, and customer empathy + Able to multi-task, stay focused, and… more
- WellSpan Health (Lewisburg, PA)
- …electronic and/or manual insurance claims, resolves claim edits, performs insurance account follow-up, researches claim denials for resolution and submits ... Familiarity with medical and billing terms to help interpret edit resolution , claims remittance advice, medical record documentation and payer medical/payment… more
- Mass Markets (Killeen, TX)
- …Escalate customer dissatisfaction when necessary + Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF ... with strong time management + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused: empathetic, patient, and responsive + Ability… more
- Mass Markets (Wichita, KS)
- …In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience. This is a great ... unresolved issues to supervisors or appropriate teams. + Ensure first-call resolution through effective problem-solving and communication. + Stay current with… more
- Mass Markets (Wichita, KS)
- …complex issues to the appropriate support teams + Achieve first-call resolution through effective communication and problem-solving + Stay informed on program ... punctual, and self-motivated + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused with empathy, patience, and professionalism +… more
- Mass Markets (Killeen, TX)
- …and efficiency + Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate ... PowerPoint) + Familiarity withWindows operating systems + Strongproblem-solving, conflict resolution , and troubleshooting skills + Reliable, punctual, and motivated… more