- NRG Energy, Inc. (Houston, TX)
- …AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing, and optimizing ... This role will be instrumental in enhancing both the customer and agent experience, while driving measurable improvements in containment, deflection, and operational… more
- Extra Space Storage (Scottsdale, AZ)
- …Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent (ie car rental, RV ... rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc._ **In-Person:** **Hiring Event! Assistant Store Manager - 1/14/2026** Are you an enthusiastic, creative,… more
- PennyMac (Westlake Village, CA)
- …cutting-edge challenges in Collaborative Editing (CRDTs), Streaming UI, and Visualizing Complex Agent Reasoning-problems that sit at the bleeding edge of modern web ... Context Library," allowing users to see why an AI agent made a decision, trace its sources (Jira, Confluence,...Server-Sent Events) that enable the frontend to consume complex agent outputs efficiently. + Developer Experience (DX) Leadership: Work… more
- Turner & Townsend (El Segundo, CA)
- …with preparation of request for proposal for general contractor and commissioning agent procurements. + Assist in establishing the success criteria for the project ... Data Submittals in coordination with technical reviewers. + Coordinate with Commissioning Agent during development of Commissioning Plan and execution of Plan. +… more
- Insight Global (Whitpain, PA)
- …Guardrails) and Google Cloud Vertex AI (Gemini via Vertex AI API, Agent Builder, Vector Search, Search & Grounding). * Architect and implement Retrieval-Augmented ... of practice). * Monitor the rapidly evolving AI landscape (LLMs, agent frameworks, platform features) and translate advances into actionable platform strategy… more
- First National Bank of Omaha (Omaha, NE)
- …employee experience, and training. + Accountable for reporting needs and analysis of agent and skill performance to include - calls trends and behaviors, AHT, ... focus areas for greatest improvements. + Provide recommendations to leadership for agent KPIs by understanding budget drivers to drive overall Customer Care… more
- Microsoft Corporation (Redmond, WA)
- …cross-org roadmaps. + Agentic AI Development & Orchestration: Experience building production agent systems using frameworks such as LangGraph, Amazon Strands SDK, or ... platforms; familiarity with agentic design patterns including tool calling, multi- agent coordination, and secure delegation patterns + Hands-on experience with… more
- Herc Rentals (Bonita Springs, FL)
- …North America as of September 30, 2025. **Job Purpose** The Accounts Payable Agent is responsible for problem solving and resolving large volumes of invoices holds, ... Suppliers to resolve invoice and PO issues. The AP agent is responsible for running IOH Reports Daily, working...and assisting with month end close. In addition this agent role will assist with process standardization, process improvement… more
- State of Massachusetts (Worcester, MA)
- …direction of the Assistant Director/Regional Operations is responsible for complete agent account management for a specific geographic area. By providing in-person ... visitation at least twice monthly,for traditional agent accounts and as needed formanaged accounts. The Account Representative promotes and supports the entire… more
- ICF (Reston, VA)
- …contact center platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording, surveys, and reporting + Support agent ... AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent , Zendesk AI, or similar) and chatbots/virtual agents. **Preferred… more