- Bank OZK (Little Rock, AR)
- …Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to ... fostering a culture of continuous improvement and accountability. + Evaluates agent calls, processes performance data, and Operational Risk Control Statements to… more
- KeenLogic (Washington, DC)
- Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support ... within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and...Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution + Maintains… more
- AbbVie (Mettawa, IL)
- …& end users. + Responsible for providing leadership to team of Senior Platform Managers, by defining consistent platform enablement charter including vision, ... enablement for continuous improvement. + Responsible to function as the change agent to enable innovation culture, look for ideas externally, to continuously improve… more
- Cisco (San Jose, CA)
- …embeddings, and grounding with logs/events/metrics. + Contribute to agentic and multi- agent workflows using frameworks like LangChain or LangGraph, integrating with ... instrument prompts, capture traces, and run evaluations under the guidance of more senior engineers and scientists. + Collaborate with product managers and UX to… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …throughout the organization. This position oversees and mentors Quality Assurance Senior Associates in the execution of key quality and safety initiatives, ... customer satisfaction. **ESSENTIAL FUNCTIONS** + Supervises and mentors Quality Assurance Senior Associates and enhances their work through deeper data analysis and… more
- Access Dubuque (Dubuque, IA)
- …growth and transition, as we prepare for an upcoming retirement within our senior leadership team. The Director will oversee a fully remote contact center workforce, ... lead the strategic and day-to-day operations of our **fully remote Home Agent Department** , overseeing a distributed team of customer service professionals across… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …to help us transform healthcare? Bring your true colors to blue. Job Posting: Senior AI Product Owner Company: Blue Cross Blue Shield of Massachusetts About the ... Cross Blue Shield of Massachusetts is looking for a Senior AI Product Owner to guide one or more...the detailed technical design and implementation of complex AI agent components, Generative AI integrations, and the underlying infrastructure.… more
- Rubrik (Palo Alto, CA)
- …high-impact platform vulnerabilities. + Partner with and influence senior cross-functional stakeholders-including InfoSec, Engineering, User Experience, Sales, ... role. + Prior experience as a Security Architect, Solutions Architect, or Senior /Staff Engineer is highly desirable + Expertise in cloud security and threat… more
- Amentum (Washington, DC)
- …surrounding the assigned facility. + Provides case-related updates to the Senior Counterintelligence Officer (SCIO), facilities senior management and other ... + Ten (10) years of experience as a CI Officer/ agent conducting typical CI program activities to include CI...investigations. + Must have experience as a primary case agent in counterintelligence case management at DOE, the FBI… more
- BlackRock (New York, NY)
- …automation and AI-enabled support** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the changes ... in advanced reporting, knowledge management, dashboard generation, and virtual agent functionality. + Ability to generate accurate ServiceNow ticket reporting… more