• Principal Product Mgmt-Tech, Customer

    Amazon (Seattle, WA)
    …with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our science team to ... the organization. The mission of the CET team within Customer Service is to create earth's best...Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer more
    Amazon (08/22/25)
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  • Senior Applied Scientist, Amazon

    Amazon (Santa Clara, CA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (08/10/25)
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  • Applied Scientist , Customer Engagement…

    Amazon (Santa Clara, CA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (08/03/25)
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  • Principal Tech Program Manager, Customer

    Amazon (Seattle, WA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple… more
    Amazon (08/23/25)
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  • Program Specialist, Amazon Customer

    Amazon (Seattle, WA)
    …these customers, we reduce the need for them to contact customer service . The MARS Program Specialists' daily work focuses on handling the requests ... flexibility and have a track record of Delivering Results in a customer obsessed, metrics-based work environment. Amazon is an equal opportunity employer and… more
    Amazon (08/26/25)
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  • Payment Dispute Resolution Specialist, Carrier…

    Amazon (Nashville, TN)
    …payment disputes of our carrier partners while upholding Amazon 's commitment to exceptional customer service . You will work independently and as part of ... Description Amazon is building the earth's best transportation and...people are builders, working tirelessly to serve customers, optimize Amazon 's global network, and enable the success of our… more
    Amazon (07/24/25)
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  • Principal Technical Program Manager, Amazon

    Amazon (Seattle, WA)
    Description Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive ... the strategy for the contact handling experience across all Customer Service verticals and subsidiary companies, such...for other verticals to build within our framework. Our work scales to support service in 52… more
    Amazon (07/18/25)
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  • Software Development Engineer II- Amazon

    Amazon (Bellevue, WA)
    …to: * Consumer Technology: Build new generation features and products for amazon .com, constantly improving the Customer and Seller experience for billions ... build the future as a Software Development Engineer at Amazon , where you will be inspired working along best-in-class...on the ever-evolving needs of our customers, and your work will impact millions of people around the world.… more
    Amazon (08/27/25)
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  • Research Scientist, Amazon Customer

    Amazon (Seattle, WA)
    Description The Worldwide Capacity Planning (WWCP) team within Amazon Customer Service (CS) needs an innovative Research Scientist to help revolutionize how ... Our team owns end-to-end workforce planning and execution for Amazon 's global customer service network,...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (06/30/25)
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  • Senior UX Designer, Amazon Customer

    Amazon (Austin, TX)
    Description At Amazon , we strive to be Earth's most customer -centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that ... mission, defining UX both for customers and the customer service associates who help them. When...they need, when and where they need it. Your work will provide AI assistance to help Amazon more
    Amazon (08/23/25)
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