- Leidos (Gaithersburg, MD)
- …to help design, secure, and automate an AWS contact center platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, ... impacting connection quality, sound quality, and latency. * Optimize agent and customer experience - continuously develop and improve upon the Contact Control Panel,… more
- Publicis Groupe (New York, NY)
- …100 countries, Publicis Groupe employs around 103,000 professionals. **Overview** **Why Work with Us?** The Performics function strategizes and provides digital ... We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and... closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business… more
- SAP (Bellevue, WA)
- …and network requirements to make sure the SAP security architecture framework can meet customer requirements + Work with SAP delivery and engineering teams to ... your unique talents to help shape what's next. The work is challenging - but it matters. You'll find...at your speed and terms, you need more than Infrastructure-as-a- Service or Software-as-a- Service . You need a holistic… more
- SAP (Houston, TX)
- …such as Business Continuity, Cybersecurity & Compliance, Networking, Technical Operations, and service consumption. 5. Work on Pricing using tools such as ... our customers with a comprehensive cloud infrastructure and managed service offerings that are an essential part of the...Quote Tool, Configurator, etc. 6. Work with other teams within the Customer … more
- Aston Carter (Tempe, AZ)
- …with Excel spreadsheets and ability to navigate and interpret data * Interpersonal and customer service skills Experience Level Entry Level Job Type & Location ... shipper experience for vendors and sellers who ship with Amazon Inbound Transportation. As Amazon continues to...and performance management. In this role, the candidate will work directly with shippers to create solutions, and take… more
- Insight Global (Bellevue, WA)
- …driving the growth, strategy, and operational excellence of our marketplace platforms, including Amazon (Seller Central FBA) on a global scale. You will join a team ... the company's overall goals and vision and own the Amazon strategy across all markets. You will identify new...where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action… more
- Newegg Inc. (Diamond Bar, CA)
- …including configurations, permissions, integrations, and troubleshooting. + Administer all Customer Service business systems user accounts and provide ... data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such...not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or… more
- University of Pennsylvania (Philadelphia, PA)
- …team members to: + Value inclusion and teamwork + Strengthen our technical and customer service skills + Bring new skills and perspective + Display leadership ... service requests and incidents and performs routine operational work , backing up the I&S Cloud Architecture Team. +...attributes will help you be successful: + A technical customer service background + Demonstrated knowledge of… more
- Leidos (Gaithersburg, MD)
- …(NICE CXone or Amazon Connect) including IVR design, call routing, self- service automation, and CRM integration. + Manage customer -facing requests from both ... improvements to optimize contact center performance and deliver high-quality service outcomes. **Please Note:** This is 100% telework/remote opportunity. Candidate… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Summary: Leads requirements management, ... LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK : 9:00 am - 5:30 pm (7.5 hours/day) or...tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products. Critical… more