- Citigroup (Charlotte, NC)
- …**Responsibilities:** + Strategic Analysis & Insight Generation: Conduct in-depth analysis of call center and branch performance metrics , customer ... improvements and enhancing customer experience through data analysis. + Strong understanding of call center technologies, metrics , and best practices + Solid… more
- Disabled Veteran Solutions (Erie, PA)
- …W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... / Director About the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency General Services, Office of Title Business Services Center Analyst 1 - VID 195982 Occupational Category Other Professional Careers Salary ... Center *Oversee a team of customer service representatives using call center software, handling escalated inquiries as...for one year of required experience. ** Business Services Center Analyst level requirements:* Business Services … more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Teleperformance USA (Warren, MI)
- …RESPONSIBILITIES AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics ** + **Monitor** ** call ... center activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data** + **Serve as** **communication** **point between… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Tucson Electric Power (Tucson, AZ)
- **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson Electric Power** Location **Tucson, AZ** Requisition ID **6064** **About Us** UNS Energy Corporation ... employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - HCM Systems Analyst I, II, Sr, or Lead** Check us out. We… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... and resources, and much more. Posted Job Title Senior Prospect Management Analyst Job Profile Title Associate Director, Prospect Research Job Description Summary The… more
- State of Colorado (Denver, CO)
- …of employment.** Description of Job This position monitors the Fiscal Agent, Provider Call Center , EDI, PBMS and CCM contractors for issues regarding provider ... Operations Analyst Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5050794) Apply Operations Analyst...quality assurance and monitoring of the Fiscal Agent, Provider Call Center , EDI, PBMS and CCM contractors/vendors… more
- Cognizant (Salt Lake City, UT)
- …Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. 4. Experience with call center reporting and metrics . 5. Proficiency in Microsoft Office ... **Real Time Analyst ** (remote) **Position Purpose** The Workforce Management Real...practice **Qualifications** 1. Minimum two years' experience in a call center environment and familiarity with Workforce… more