- Citigroup (Charlotte, NC)
- …**Responsibilities:** + Strategic Analysis & Insight Generation: Conduct in-depth analysis of call center and branch performance metrics , customer ... improvements and enhancing customer experience through data analysis. + Strong understanding of call center technologies, metrics , and best practices + Solid… more
- Disabled Veteran Solutions (Erie, PA)
- …W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... / Director About the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is… more
- J&J Family of Companies (Pittsburgh, PA)
- …PA; Raleigh, NC; Orlando, FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations, collaborating closely with ... call center inbound and outbound call volumes. The Workforce Analyst will identify...prioritize call routing. + Monitoring real-time performance metrics of the contact center systems, to… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Teleperformance USA (Warren, MI)
- …RESPONSIBILITIES AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics ** + **Monitor** ** call ... center activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data** + **Serve as** **communication** **point between… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- American Airlines (Dallas, TX)
- …industry. **What you'll do** + Conducts statistical and trend analyses to forecast call /case volume and other key metrics to accurately develop financial and ... part of a strong team that truly drives change for the airline. The Contact Center - Strategy & Planning Team within the Customer Experience organization is at the… more
- Tucson Electric Power (Tucson, AZ)
- **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson Electric Power** Location **Tucson, AZ** Requisition ID **6064** **About Us** UNS Energy Corporation ... employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - HCM Systems Analyst I, II, Sr, or Lead** Check us out. We… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... and resources, and much more. Posted Job Title Senior Prospect Management Analyst Job Profile Title Associate Director, Prospect Research Job Description Summary The… more
- HCA Healthcare (Wichita, KS)
- **Description** **Introduction** Do you have the career opportunities as a EHR Support Analyst II you want with your current employer? We have an exciting ... opportunity for you to join Wesley Medical Center which is part of the nation's leading provider...Do you want to work as a(an) EHR Support Analyst II where your passion for creating positive patient… more