- Comcast (Philadelphia, PA)
- …other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Facilitation; Customer Feedback; Inside Sales; Virtual Instructor-Led Training (VILT); ... Sales; Face to Face Sales **Salary:** Pay Range: This job can be performed in Colorado, and New York City with a Pay Range of $59,775.91 - $107,596.64 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related,… more
- Insight Global (Charlotte, NC)
- …or vendor management * Advanced degree in business, finance, or customer experience ( CX ) * Proficiency with tools such as Google apps, JIRA, Hummingbird, and ... Salesforce Service Cloud. * Experience collaborating with external outsource business partners more
- Coinbase (Boise, ID)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on… more
- Subaru of America (Camden, NJ)
- …ability to analyze, understand, and create linkages between customer experience ( CX ), business processes, and information technology (IT) solutions. + Ability to ... analyze and interpret quantitative and qualitative data to identify trends, quantify issues to measure impact, and provide support in developing proposals and recommendations. + Ability to be flexible with constantly changing and challenging business and… more
- Coinbase (Charlotte, NC)
- …Update processes and improve feedback loops and communications channels. * Coordinate with CX Programs to contribute to and lead projects to improve processes and ... procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing. *Investigations Casework (50%):* * Investigate AML and fraud-related… more
- Newegg Inc. (Diamond Bar, CA)
- …to ensure systems meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and ... optimize menu logic to improve self-service resolution rates. + Manage multiple projects and competing deadlines to minimize operational impact and maintain service continuity. + Facilitates user group meetings, feedback sessions, software demonstrations, and… more
- Capital One (Wilmington, DE)
- …design, implementation, and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system. Your expertise will not just inform strategy - it ... across Bank, Enterprise Product, and Card to motivate action + Bank-Wide CX Measurement System: Build novel, proprietary measures that bring focus and prioritization… more
- Coinbase (Charlotte, NC)
- …connection, and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data engineering, data ... front end data solutions, while also heavily influencing the overarching strategy for CX Analytics and its partners. Our team combines technical expertise with a… more
- S&P Global (New York, NY)
- …. + Ability to work across **Product** , **Engineering** , ** CX ** , and **Transformation** teams. **Preferred Qualifications** + Experience in **regulated ... _._ **About S&P Global Ratings** At S&P Global Ratings, our analyst -driven credit ratings, research, and sustainable finance opinions provide critical insights… more
- Stantec (Atlanta, GA)
- …us and design your place with Stantec. Your Opportunity The Commissioning Analyst performs basic technical and project management duties under the supervision of ... offer solutions to general technical problems. - Works in conjunction with Senior Cx Authority to prepare project deliverables per the client's intent and scope of… more