- Capgemini (Atlanta, GA)
- …Google's CCaaS. + Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX , and Agent Assist. + Optimize IVR flows to improve customer satisfaction and ... reduce call handling time. + Integrate IVR systems with other Contact Center components, such as CRM and telephony systems. + Ensure IVR systems are compliant with accessibility standards and Google's guidelines. + Experience driving conversational bots for… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …us to innovate on behalf of our customers. Overview: Data & AI Governance Analyst will support and assist adoption, of the Enterprise-wide Data & AI Governance ... Data & AI governance roadmap across various domains like Customer, Flight Ops, CX , Digital, Loyalty, Finance, HR, etc. + Participate in the selection, implementation… more
- Coinbase (Salem, OR)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that create meaningful… more