• Client and Network Specialist

    Kaleida Health (Buffalo, NY)
    …work required. Relevant Certification (CompTIA, Microsoft, Project Management, Avaya , Cisco) preferred.** **Working Conditions** **Essential:** Weight Requirement - ... Light (up to 20 lbs)** **Job Details** Department: KH Information Technology Client Services Standard Hours Bi-Weekly: 75.00 Weekend/Holiday Requirement: No On Call Required: No **With Rotation:** No **Scheduled Work Hours:** 8am-4pm Work Arrangement: Onsite… more
    Kaleida Health (06/19/25)
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  • Global Network & Call Center Technologies Senior…

    Astellas Pharma (Northbrook, IL)
    …security platforms (Palo Alto, Zscaler) -Call center technologies (Genesys, NICE, Cisco, Avaya , Five9, etc.) -AI/ML applications in networking or contact centers + ... Strong collaboration, communication, and stakeholder management skills. **Preferred:** + Palo Alto Networks (PCNSE) + Zscaler Certified Professional (ZCP) + Contact center certifications (Genesys, NICE, Cisco, etc.) + Zero Trust or cloud architecture… more
    Astellas Pharma (06/19/25)
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  • Network Technician I

    BlackBox (Chandler, AZ)
    …troubleshooting * Equipment disposal activities * Installing and troubleshooting Cisco and Avaya IP phones. Candidate will need to be qualified in installing, ... testing and certifying structured and patch panel cabling in a data center environment. Introduction: Black Box Network Services, the global leader in communication system integration, is looking for a Network Infrastructure Technician with a proven track… more
    BlackBox (06/18/25)
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  • Senior Communication Administrator - Lead

    GovCIO (Washington, DC)
    …and deploying communications services hardware and software including but not limited to Avaya phone system AT&T Toll free network, cable management + Oerations and ... administration of communication system **Qualifications** + Bachelor's degree in Information Systems or relevant field and 15+ years of Telecommunication Engineering experience + Required (CTNS) Certified Telecommunications Network Specialist prior to on… more
    GovCIO (06/17/25)
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  • Call Center Quality Manager

    Three Saints Bay (Martinsburg, WV)
    …answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics ... such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report. + Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to… more
    Three Saints Bay (06/13/25)
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  • Call Center Supervisor

    Three Saints Bay (Martinsburg, WV)
    …1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports ... to the Contracting Officer and Contracting Officer Representative. + Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and… more
    Three Saints Bay (06/13/25)
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  • Deputy Program Manager

    Amentum (Aiken, SC)
    …Site in several positions to include management/supervisor roles, expertise in Avaya Aura Communications, VOIP, Voice Message Systems, Ciena Transport Systems, ... Quality, and customer service roles. OSHA Certified with experience with DOE at SRS. more
    Amentum (06/12/25)
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  • Telecom Technician

    BlackBox (NJ)
    …which include Premise Based; Hosted and Cloud Solutions. (Ex. Cisco, Microsoft, Avaya , NEC, Mitel, Shortel, Unify, etc.) Essential Functions: + Lead the installation ... and programming of the UC platforms on strictly NEC product line which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email;… more
    BlackBox (06/10/25)
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  • Call Center Agents (Bethesda,MD)

    Ivyhill Technologies LLC (Bethesda, MD)
    …teleworking upon customer's approval. Duties and Responsibilities: + Utilizing the AVAYA automated Call Distribution (ACD) system, receive phone calls for ... appointment related requests for the National Capital Region and the Proactive line/POM. + Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for… more
    Ivyhill Technologies LLC (06/09/25)
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  • After Hours Pediatric Triage RN…

    Atrius Health (Boston, MA)
    …proficiency. Systems include but are not limited to Epic Hyperspace EMR, Avaya phone system, Outlook, QGenda scheduling, and pdf documentation management. . Remote ... workers must adhere to all Atrius policies irrespective of remote status. . Proficient ability to interpret clinical information, assess the effectiveness of treatment, identify actual and or potential acute changes, develop, and implement a plan of care.… more
    Atrius Health (05/31/25)
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