• Voice and Video Architect

    ManTech (Doral, FL)
    …performance, analyzes usage, implements security measures, and provides expert technical support . + Develops knowledge base articles, conducts root cause analysis ... video systems. + Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified Communications, Microsoft Certified Teams… more
    ManTech (06/26/25)
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  • Global Network & Call Center Technologies Senior…

    Astellas Pharma (Northbrook, IL)
    …Center Technology & Innovation_** + Own and evolve the global architecture and support model for all call center and customer engagement platforms (voice, IVR, CTI, ... security platforms (Palo Alto, Zscaler) -Call center technologies (Genesys, NICE, Cisco, Avaya , Five9, etc.) -AI/ML applications in networking or contact centers +… more
    Astellas Pharma (06/19/25)
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  • Senior Communication Administrator - Lead

    GovCIO (Washington, DC)
    …and deploying communications services hardware and software including but not limited to Avaya phone system AT&T Toll free network, cable management + Oerations and ... our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health… more
    GovCIO (06/17/25)
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  • Call Center Supervisor

    Three Saints Bay (Martinsburg, WV)
    …for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance ... 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports… more
    Three Saints Bay (06/13/25)
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