- Huntington National Bank (Columbus, OH)
- …ease and remain poised and professional when facing resistance or challenge. + Provide excellent customer service . + Adheres to Bank Policy and Procedures. + ... inbound and outbound files meeting all established Federal Reserve deadlines. Meets Service Level Agreements for fraud , release date funding's, resets, risk,… more
- Scotiabank (Dallas, TX)
- …of Fraud Operations, corporate, commercial and small business products, including self- service channels and communication access points to Fraud Operations + ... Senior Manager, Fraud Governance & Internal Controls, Global Fraud...US, and throughout new initiatives. **Accountabilities** + Champions a customer focused culture to deepen client relationships and leverage… more
- BMO Financial Group (Chicago, IL)
- …risk and business experience, skills and orientation. + Leads, promotes and reinforces the Bank 's customer focus to support our vision. + Personally, role models ... risks are managed within the Risk appetite of the Bank . Delivers expert advice, credible challenge, and effective oversight...needed + Drives a risk management focus taking a customer / resilience lens that promotes banks digital strategy… more
- UMB Bank (Harrisburg, PA)
- …Suite to include Word, Excel, PowerPoint, and Outlook + Good interpersonal and customer service skills + Proficiency in organizing and prioritizing work to ... comprehensive Relationship Reviews including account structure, industry updates, and product/ service recommendations + Assists with Fraud Mitigation Discussion… more
- UMB Bank (Kansas City, MO)
- …natural language processing, predictive analytics, and generative AI to enhance customer experience, and improve operational efficiency. This includes utilizing ... fraud protection software to ensure regulatory and system availability....with business priorities in payments, risk management, compliance, and customer experience. This is a subset of the overall… more
- Capital One (Chesapeake, VA)
- …Recovery Coordinators at Capital One are tasked with providing the best of the best customer service . This is your opportunity to shine through your ability to ... Work From Home Bilingual (Spanish) Senior Fraud Recovery Coordinator- Complex Claims **Are you looking... customer issues. + You may support other customer service advocates, who will reach out… more
- Huntington National Bank (Farmers Branch, TX)
- …credit, fraud losses, and employee misuse while balancing the customer experience/impact. + Identify Risks and develop proper controls to mitigate. + ... self-assessments. + Responsible for creation and approval of internal new product/ service risk assessments for new product launches/enhancements. + Deliver timely… more
- Zions Bancorporation (Midvale, UT)
- …deadlines, work independently and adapt to changing priorities. . Good analytical skills, customer service and communication skills, both verbal and written. . ... we bring the opportunity. We are currently seeking a ** Fraud Investigator** to join our team. This position will...Escalates identified risks to team leadership. . Uses various bank systems to conduct research of customer … more
- Huntington National Bank (Chicago, IL)
- …targets. + Reviews and modifies existing products to maximize profitability and meet customer needs. + Oversees all tasks associated with new product development and ... Data & Analytics, Sales, Marketing, Servicing, Implementation, and Vendors to understand customer and colleague needs/pain points, and develop solutions to solve for… more
- Banco Popular Puerto Rico (San Juan, PR)
- …customer transactions when necessary. Essential Duties and Responsibilities * Provide exceptional customer service by responding to all customer ... verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills. * Leverage systems to support the… more