- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy, BMC Remedy IT Service ...Software Engineering **Skills:** BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM),Software Development… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** Security+ CE - CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy,Information Technology Infrastructure Library (ITIL)… more
- Insight Global (New York, NY)
- …An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk . ... techs as well as a Tier 2 Application Support Service Desk team to escalate to as.../ Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support… more
- TekSynap (Washington, DC)
- …of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + Leadership and Communication Skills:Demonstrates strong ... leadership abilities to manage a team of help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + Customer Service … more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support ... Provide live phone support, email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the automated tracking system for… more
- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington, DC** \# of openings **2**...effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred +… more
- Leader Communications Inc. (Portsmouth, VA)
- …but is not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across ... technical issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation. + Performing… more
- CACI International (Chantilly, VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...administration. + Proven experience with CMDB tools (eg, ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more