- Oracle (Columbus, OH)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- TEKsystems (Livonia, MI)
- About the Role Join our team as a Customer Service Representative in a dynamic call center environment. You'll handle inbound calls, provide accurate information ... on prior authorizations, and deliver exceptional service while maintaining confidentiality. This role is ideal for...benefit management. + Advancement Opportunities: Eligible for Tier 2 Agent promotion and roles in Quality, Client Admin, Workforce… more
- NTT America, Inc. (Wichita, KS)
- …Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + ... hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material....work with **minimal distractions** that do not interfere with business operations or service delivery. + Ideally,… more
- LinkedIn (Sunnyvale, CA)
- …Manager, to enable the design, delivery and continuous optimization of our end-to-end Marketing Agent ecosystem. You will be the center of defining agent ... trust and optimized for culture, connection, clarity, and the evolving needs of our business . The work location of this role is hybrid, meaning it will be performed… more
- The Hertz Corporation (Oklahoma City, OK)
- …confidence and build loyalty. **Preferred:** + 5+ years' experience in customer care, service recovery, or contact center operations with a proven track record ... seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As... recovery operations executed by third-party BPO & AI agent partners across phone, email, and chat channels across… more
- Entergy (Huntsville, TX)
- …plans. + Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center , Media, etc. working with Customer Service Support group. Responsible ... **Job Title:** Customer Service Manager I - II **Work Place Flexibility:**...Summary Purpose** Responsible for maintaining relations with local governmental, business and community constituents, managing local media, complaint/issue resolution… more
- Access Dubuque (Dubuque, IA)
- …culture where the opinions and suggestions of our team members are valued and appreciated. **Our Service Center is open Monday -Thursday 7 am to 7 pm and Friday ... the customer first and finding ways to improve our business . Above all else, we are committed to fostering...of diverse background and dispositions **Experience** + Prior customer service experience + Medical or call center … more
- Dow Jones (Princeton, NJ)
- …gained through process improvement a. Identify and implement measurable improvements in self- service and agent -facing tools and projects (eg, IVR, Verint, ... + **Required** + At least three years of call center or other related business experience +...inbox will not be monitored for application status updates. Business Area: Dow Jones - Customer Service … more
- Teleperformance USA (Richmond, VA)
- …:** **Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business ... services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Anderson Trucking Service, Inc. (St. Cloud, MN)
- …& Market Engagement + Shape and oversee ATS's external presence in the data- center ecosystem while collaborating with Business Development Managers (BDM) and ... suppliers, and EPCs. Working closely with Marketing, Sales, Customer Service , and Operations, the Director of Strategic Market Growth-Data...relationships into new geographies or vendors to grow new business . + Represent ATS at key data- center … more