- Olympus Corporation of the Americas (Westborough, MA)
- …Americas. Ensures the QMS design maintenance execution and governance supports business objectives through: proactive monitoring and application of global regulatory ... + Ability to assess and develop teamtalent to support business objects and personal objects of employees. + Prioritize...global policies requirements andstrategies for Quality Systems. + Change agent to break down barriers to prepare and influence… more
- BlackRock (New York, NY)
- …BlackRock service standards. + **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications ... leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of… more
- The Millennium Group (O'Fallon, MO)
- …required forms, TSO Reports and Renewal Inbox Updates. + Provide superior customer service to all internal/external business partners. + Assume ownership and ... service , and quality standards within a fast-paced call center . + Works collaboratively with team members, and ...center . + Works collaboratively with team members, and business partners to provide a quality experience for our… more
- Brunswick (Fond Du Lac, WI)
- …We are seeking a visionary and execution-focused Director to lead our AI Center of Competency within Brunswick's Enterprise IT Organization. This leadership role is ... impactful AI solutions across Brunswick. The role will collaborate closely with business stakeholders and IT leadership to drive innovation, scale AI transformative… more
- The Cigna Group (Scottsdale, AZ)
- …management tools in a multi-site environment + Excellent knowledge of multi-channel service center processes and operations + Demonstrated skills with workforce ... including long-term and short-term staffing planning, as well as agent scheduling. + Care for critical business ... initiatives across Cigna and Evernorth + Deliver against service levels, cost targets and provide insights on staffing… more
- Capital One (Chesapeake, VA)
- …+ High school diploma, GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience using ... + At least 4 years of experience of Customer Service or Call Center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- Walmart (Sunnyvale, CA)
- …, we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support ... all business functions while leveraging state-of-the-art AI and GenAI capabilities...while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self- service… more
- Philadelphia Gas Works (Philadelphia, PA)
- …employee recognition). + Keep abreast of and analyze current trends in the Call Center /Customer Service Center operations to ensure best practices are being ... the Gensys quality program but not limited to managing agent records, locking, and sorting records, ensuring all agents...supervisors. Monitor, review, and analyze performance in the Customer Service Center and recommend appropriate actions to… more
- Houston Methodist (The Woodlands, TX)
- …of department scores for employee engagement, ie, peer-to-peer accountability. ** SERVICE ESSENTIAL FUNCTIONS** + Facilitates and directs the development of ... ideas to lead teams to creative strategies that improve quality or service and impact entity departments and address organization or department priorities. Analyzes… more
- Amazon (Seattle, WA)
- …are no-brainers to buy and easy to use. Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at lower ... engagement across industries, are foundational for creating new solutions that address business challenges beyond the contact center . Our long-term vision is… more