- EMCOR Group (Oklahoma City, OK)
- …and across the nation need superior facility support services, we answer the call . We offer a unique combination of government experience and facilities expertise ... and reliability to meet or exceed defined service levels of data center operations. The Critical Facilities Technician is responsible for the overall operation… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …hood HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will- call counters. At the Information Station, ensure ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …hood HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will- call counters. At the Information Station, ensure ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- UGI Corporation (Charlotte, NC)
- …Duties and Responsibilities + Supervises, coaches, and motivates Nesting Coaches and Call Center agents; ensures individual and team performance to training ... guidance. + Create personalized development plans based on each agent 's strengths and growth areas. + Assist with troubleshooting...hire on that basis. Nearest Major Market:Charlotte Job Segment: Call Center Manager, Call … more
- Cardinal Health (Baton Rouge, LA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- OneMain Financial (Baltimore, MD)
- …the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity ... We are seeking a CCaaS Lead Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS… more
- OneMain Financial (New York, NY)
- …smooth rollout of new features, and providing necessary training and support to call center teams and branches. + Collaborate with operations and business ... overall service quality. + Conduct user research and gather agent and customer feedback to continuously improve the product...+ Deep knowledge and experience on migration from legacy call center platforms to cloud hosted modern… more
- Philadelphia Gas Works (Philadelphia, PA)
- …analysis, and recommendations. The QA Supervisor may be assigned to assist the Call Center operations with supervising. **Responsibilities** + Execute the ... the Gensys quality program but not limited to managing agent records, locking, and sorting records, ensuring all agents...of program. + Transition of new employees to the Call Center environment ensuring that fundamental skills… more
- Meta (New York, NY)
- …(SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real ... communications and change management. 3. Strategy: Define SBG's global call center partnership strategy aligned to business...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- Dow Jones (Princeton, NJ)
- …in self-service capabilities. **You Have:** + **Required** + At least three years of call center or other related business experience + Excellent verbal and ... for priorities within DJCS to improve the customer and agent experience, and act as a Continuous Improvement champion...agent -facing tools and projects (eg, IVR, Verint, Customer Center ). + Manage the roadmap for DJCS-owned tools and… more