- Comcast (Philadelphia, PA)
- …play a pivotal role in ensuring the smooth and efficient functioning of our call center environment. This position focuses on monitoring service levels, call ... Compiles and distributes and analyzes daily, weekly and monthly call center performance reports. + Prepares and...Matter Experts for consultation and recommendations on management of call routing. + Reviews monthly location-based customer … more
- Public Storage (Plano, TX)
- …channels, leveraging APIs, data flows, and telephony infrastructure to enhance customer experience and agent productivity. Validating end-to-end agentic systems ... We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and...load balancing, rate limiting) + Document technical requirements for customer experience and agent productivity enhancements +… more
- Newegg Inc. (Diamond Bar, CA)
- …CRM, WFM) to track key metrics such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer survey results (CSAT, ... IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic...not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or… more
- Liberty Utilities (Joplin, MO)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. + ... Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804...gas, or combination operations. + Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers.… more
- TruGreen (Rochester Hills, MI)
- …secondary education preferred. + 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred + 1 or more years senior level ... "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing...not limited to barging in, taking over and assisting agent with customer . + Supports location leadership… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Resideo (Aurora, IL)
- …for you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role ... Administration:** Configure and optimize Content Guru storm(R) platform features, including call flows, IVR, skills-based routing, agent profiles, queues, and… more
- Bassett Healthcare (Hamilton, NY)
- …patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a ... and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing… more
- ASM Global (Cleveland, OH)
- …and immediate opening for a Part-Time Security Officer at the Huntington Convention Center of Cleveland. The Security Officer participates in the day to day ... functions of promoting and ensuring both security and safety in the Huntington Convention Center of Cleveland and the Global Center for Health Innovation. The… more
- EchoStar (Englewood, CO)
- …of products and the constant enhancement of the overall customer experience. **Job Duties and Responsibilities** Responsibilities include real-time monitoring ... + Manage and inform business stakeholders during incidents as needed (advise on customer -facing comms, advise on changes to marketing campaigns, provide agent … more