- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- MyFlorida (Tallahassee, FL)
- …level in a customer contact center ; experience supervising teams of call agent supervisors is highly preferred. + Understanding of customer service ... and planning the use of resources in our Centralized Call Center , responsible for fostering accountability, professional...the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center … more
- Zeiders Enterprises, Inc (Montgomery, AL)
- …how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and ... Outpatient Clinics (CBOCs) do not meet this requirement. ** Hiring for the following shifts: + 8:00AM-4:00PM ET +...caregivers, and survivors contacting the Veterans Experience Office (VEO) Call Center . In addition to handling complex… more
- Mass Markets (VA)
- …in a high-volume or call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of ... business services companies in the USA, with a strong call center footprint and operations that extend...ensuring cultural fit and role alignment. + Collaborate with hiring managers to understand hiring needs and… more
- DoorDash (Tempe, AZ)
- …staffing, contact and service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline planning. We're excited about ... about this opportunity because you will + Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels...+ You have demonstrated knowledge and understanding of key call center performance metrics such as service… more
- Veterans Affairs, Veterans Health Administration (St. Cloud, MN)
- …to clinical staff for immediate action as needed. Works or may be assigned to the PC ICC Call Center (in support of SC ICC) in times of short staffing or high ... Providers. Processes all health care providers' order accurately. When needed seeking clarification. Call Center functions include but are not limited to: Answer… more
- HCA Healthcare (Plano, TX)
- …customer relationship behaviors, including telephone and personal contact with all of the call center ' customer groups (ie physicians and their office staffs, ... + Functions as both the Lead Dispatcher and CDT agent when delegated as such. + Provides administration of...and acute hospital experience. + Supervisory Experience Preferred. + Call Center /Transfer Center experience Preferred… more
- Walmart (Bentonville, AR)
- …experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) platform. This leader will drive the roadmap for ... define and execute the long-term vision for our enterprise contact center ecosystem, leveraging cloud-based contact center technologies, AI-driven automation,… more
- UPMC (Wexford, PA)
- …is hiring a casual Patient Access Specialist to assist Tri-Rivers at their call center in Wexford. This position is Monday-Friday, daylight hours and will ... 90% of the daily average calls per day per agent . + Give basic information to patients (directions, parking...of experience in a medical office, customer service, inbound call center (preferred), or other relevant health… more
- Google (Madison, WI)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ... in the real world. Some examples include the customer agent built for large call center...specific salary range for your preferred location during the hiring process. Please note that the compensation details listed… more