- Citigroup (Charlotte, NC)
- …providing critical analytical support to SVPs leading branch and call center enablement initiatives. This position leverages data -driven insights to optimize ... experience, and inform strategic decision-making across both channels. The analyst will be instrumental in translating complex data...through data analysis. + Strong understanding of call center technologies, metrics, and best practices… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management systems....existing procedures + Mentors co-workers to develop knowledge of call center business applications + Develops current… more
- Disabled Veteran Solutions (Erie, PA)
- …W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center...to align staffing with business needs. + Analyze historical data and trends to improve forecasting accuracy. + Generate… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned ... team. The Business Analyst is assigned to projects of intermediate complexity and...ESSENTIAL FUNCTIONS** + Ensures the quality and integrity of data collected for decision making and works with the… more
- Teleperformance USA (Mcallen, TX)
- …management immediately** **Qualifications** + **Must be at least 18 years old** + **Previous call center experience with four (4) or more of the following:** + ... ensure all policies are understood** + **Ensure all QA Analyst reporting, and communication requirements are met** + **Thrive...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Georgetown Univerisity (Washington, DC)
- …justice, and a shared dedication to making a difference in the world. Requirements Data Research Analyst , Center for Security and Emerging Technology - ... in the development and deployment of AI-enabled systems. The Data Research Analyst reports to the Deputy...responsible for: + Collaborating with Research Fellows, Research Analysts, Data Scientists, and Center leadership to develop… more
- State of Colorado (Denver, CO)
- Prevention and Intake Data Analyst V - TRAILS /...for all 64 counties and the statewide Hotline County Call Center (HCCC). This position travels and ... Federal Reporting Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4896255) Apply Prevention and Intake Data Analyst V - TRAILS / Federal… more
- J&J Family of Companies (Pittsburgh, PA)
- …PA; Raleigh, NC; Orlando, FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations, collaborating closely with ... call center inbound and outbound call volumes. The Workforce Analyst will identify...trends and provide results for Operations leadership. + Analyze data related to call volumes, handling times,… more
- Insight Global (Stamford, CT)
- …Experience using PowerPoint Bachelors Degree Telecommunication Experience Previous experience within a call center null We are a company committed to creating ... Job Description Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more