- Mass Markets (Las Cruces, NM)
- …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Mass Markets (Wichita, KS)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...+ Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- UnityPoint Health (Rock Island, IL)
- …Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, ... Education: Required: + A minimum of 2 years' experience in a customer service call center environment. + A minimum of 2 years' medical billing experience.… more
- Disabled Veteran Solutions (Erie, PA)
- …PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | [On-site/ After 90 ... detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical...volume, staffing needs, and shrinkage. + Create and manage agent schedules to ensure coverage across all shifts and… more
- TEKsystems (Deerfield Beach, FL)
- …remotely. Additional Skills & Qualifications * At least 1 year of experience in a call center quality assurance setting. * Strong attention to detail and the ... and Mechanical Claims agents, 15 per day. * Assess agent performance based on process adherence, information accuracy, and...- Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and… more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call...administer the workforce management platform within the ACA contact center . + Oversees contact center agent… more
- Jackson National Life Insurance Company (Nashville, TN)
- …a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time ... apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more