• Call Center Training Instructor I

    Mass Markets (Las Cruces, NM)
    …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
    Mass Markets (08/14/25)
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  • Call Center Director

    Mass Markets (Wichita, KS)
    …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...+ Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
    Mass Markets (08/08/25)
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  • Experienced Call Center Operations…

    Mass Markets (Garden City, GA)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Operations…

    Mass Markets (Wichita, KS)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (09/03/25)
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  • Call Center Rep

    UnityPoint Health (Rock Island, IL)
    …Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, ... Education: Required: + A minimum of 2 years' experience in a customer service call center environment. + A minimum of 2 years' medical billing experience.… more
    UnityPoint Health (09/10/25)
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  • Workforce Management Analyst - Call

    Disabled Veteran Solutions (Erie, PA)
    …PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | [On-site/ After 90 ... detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical...volume, staffing needs, and shrinkage. + Create and manage agent schedules to ensure coverage across all shifts and… more
    Disabled Veteran Solutions (08/27/25)
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  • Call Center Quality Assurance…

    TEKsystems (Deerfield Beach, FL)
    …remotely. Additional Skills & Qualifications * At least 1 year of experience in a call center quality assurance setting. * Strong attention to detail and the ... and Mechanical Claims agents, 15 per day. * Assess agent performance based on process adherence, information accuracy, and...- Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and… more
    TEKsystems (09/06/25)
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  • Workforce Management Forecast Analyst - Contact…

    AbbVie (North Chicago, IL)
    …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call...administer the workforce management platform within the ACA contact center . + Oversees contact center agent more
    AbbVie (09/09/25)
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  • Sr. Distribution Command Center Analyst

    Jackson National Life Insurance Company (Nashville, TN)
    …a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time ... apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional… more
    Jackson National Life Insurance Company (09/04/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (09/03/25)
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