- Liberty Utilities (Litchfield Park, AZ)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. + ... Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Sierra...gas, or combination operations. + Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. + Lean… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... much more. Posted Job Title Clinical Research Coordinator B/C (Abramson Cancer Center ) Job Profile Title Clinical Research Coordinator B Job Description Summary The… more
- Newegg Inc. (Diamond Bar, CA)
- …& Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics ... such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer survey...established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as… more
- TruGreen (Rochester Hills, MI)
- …secondary education preferred. + 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred + 1 or more years senior level ... "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing...not limited to barging in, taking over and assisting agent with customer. + Supports location leadership in all… more
- East Boston Neighborhood Health Center (MA)
- …consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement ... your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm… more
- Manulife (Boston, MA)
- …AWS functionality across the company's contact centers. This includes updates to call routing, Lex Bot continuous tuning, implementing enhancements as well as ... or changes. You will work closely with segment contact center , IT, and operations teams to coordinate business requirements...and objective view of results. Function as a change agent to build awareness and vision. **Required Qualifications:** 5+… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …quality. This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will ... pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. +… more
- CRC Insurance Services, Inc. (CA)
- …12. Maintain necessary licenses to produce business. 13. If applicable, monitor call center environment, assuring adequate coverage during peak hours. ... guidelines and established procedures. Serves as an intermediary between the agent and the insurance company while effectively providing leadership to a team of… more
- USAA (Tampa, FL)
- …and call backs. + Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction ... **It is all about learning and growing.** Our Licensed Insurance Professional role may be a new career for...Casualty (P&C) active producer/agents with an **ACTIVE** P&C producer agent license to **work in both Tampa Offices** **New… more
- TEKsystems (New York, NY)
- …The role involves resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR ... tasks like updating system configurations, managing user access, adjusting call routing rules, and modifying agent schedules...indicators (KPIs) such as the volume of UC and Call Center tickets, the frequency of recurring… more