- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... and service targets. + Deep understanding of call center tools, KPIs, and SLA management . + Effective conflict resolution skills for both customer and… more
- Bank OZK (Little Rock, AR)
- …practices. + Organizes and plans implementation of strategic initiatives provided by senior call center management . + Resolves complex and/or highly ... Job Purpose & Scope The Call Center Manager is responsible for...job functions, duties, skills, and standards may be added. Management reserves the right to add or change the… more
- Mass Markets (Wichita, KS)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Finger Lakes Community Health (Geneva, NY)
- …appointments and provide information as directed by provider, telephone encounters, actions, or call center management + Perform tasks efficiently to achieve ... contribution + Robust PTO offerings + Education reimbursement Job Summary: The Call Center Representative is responsible for providing quality customer service… more
- Teleperformance USA (Mcallen, TX)
- …from an accredited college or university or equivalent work experience** + **5-7 years of call center management experience with two years of operations ... assess and improve day to day operations of inbound call center in order to meet and...**Assume accountability for the delivery of value added operations management services in support of approximately 500 - 1000… more
- Luxury Bath Technologies (Phoenix, AZ)
- …standards for call quality and compliance Qualifications: + Minimum 3+ years of call center management experience (home improvement industry a plus) + ... Call Center Manager - Home Improvement... Call Center Manager - Home Improvement Industry (Phoenix, AZ)...in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate… more
- AssistRx (Overland Park, KS)
- …+ Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate ... emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and… more
- Teleperformance USA (North Lauderdale, FL)
- …planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... other members of management ** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability to understand, analyze… more
- Teleperformance USA (Mcallen, TX)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... **Category :** **Workforce Management ** **About TP** **TP is a global, digital...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more