• Customer Service Quality Assurance Specialist III…

    ASM Research, An Accenture Federal Services Company (Bismarck, ND)
    …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + US citizen ... standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Customer Service Representative/Case…

    Amentum (Springfield, VA)
    …credentials/authorization at this work location. 1+ years' experience in: + Supporting a call center /case management environment providing Tier II or Tier ... **Case Management Support Analyst I** Amentum is a leading...least one year of experience managing queues in a call center environment. Work includes identifying, researching,… more
    Amentum (08/08/25)
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  • Bilingual Operations Coordinator

    University of Colorado (Denver, CO)
    …Staff, and Outreach & Enrollment Staff. **Examples of Work Performed:** **Front Desk & Call Center Management (40%):** + Supervises, assists, supports, and ... to fulfill all tasks and responsibilities in a timely and professional manner. + Oversees Call Center operations with direct supervision of Call Center … more
    University of Colorado (07/24/25)
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  • Project Manager

    SOS International LLC (El Paso, TX)
    …crises. Preferred Qualifications Experience in humanitarian operations, disaster response, or federal call center management . Knowledge of ORR-specific tools ... our government customer. This role oversees all aspects of contract compliance, call center operations, and stakeholder collaboration to support unaccompanied… more
    SOS International LLC (07/23/25)
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  • Workforce Management Coordinator

    Deluxe (Fort Worth, TX)
    … center Human Capital to maximize efficiency. This position works closely with call center and corporate management to help realize the company's ... resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications...Call Center resources by utilizing Workforce Management applications to meet service levels and response time… more
    Deluxe (08/08/25)
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  • Sales Director

    WTW (Tampa, FL)
    …+ Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry. **Qualifications** ... Sales Director will oversee the daily operations of the call center and their employees and should...and process improvements. + Solid financial acumen and budget management experience. + Strong analytical and conflict resolution skills.… more
    WTW (06/03/25)
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  • Call Center Team Leader

    Mass Markets (MO)
    …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
    Mass Markets (06/13/25)
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  • Call Center Trainer

    Insight Global (Cascade, MI)
    …programs and the development of coaching tools and rubrics Familiarity with learning management systems (LMS), call center technologies, and knowledge bases ... Description We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver...scheduling, patient support, billing, etc.) Create and maintain knowledge management resources, including call guides, SOPs, FAQs,… more
    Insight Global (07/31/25)
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  • Dental Call Center Representative

    University of Southern California (Los Angeles, CA)
    …incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and ... maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in… more
    University of Southern California (08/08/25)
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  • Manager I, Pharmacy Operations

    Blue Cross Blue Shield of Massachusetts (Hingham, MA)
    …+ Bachelor's Degree or equivalent working experience + 3-5 years supervisory experience; call center management experience strongly preferred + Strong ... Pharmacy Operations Manager plays a critical role in the management of the Pharmacy prior authorization process which encompasses...Clinical Manger, this role will have responsibility for the call center associates and supervisors to ensure… more
    Blue Cross Blue Shield of Massachusetts (07/23/25)
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