- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (IN)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Wichita, KS)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Mass Markets (Las Cruces, NM)
- …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Mass Markets (Wichita, KS)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...+ Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Mass Markets (Garden City, GA)
- …Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Mass Markets (Wichita, KS)
- …Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Cinemark (Frisco, TX)
- …management Requirements: + One year of customer service experience in a fast-paced call center environment preferable + Strong conflict resolution skills and ... to make unforgettable experiences. Role Summary: A Guest Services Agent primary responsibility is to answer inbound calls and...+ Must be available to work schedules during the call center hours of operation, including nights,… more
- Mass Markets (Killeen, TX)
- …Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Deloitte (Houston, TX)
- …needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. + ... and capture, through customer and commercial strategies, digital products and innovation, marketing , commerce, sales, and service. We are a team of strategists, data… more