- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Ryder System (Novi, MI)
- …here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **We are immediately hiring a Call Center Quality Coordinator 1 in Novi, MI ... your first year. + Up to 12 weeks paid maternity leave. **SUMMARY** The Call Center Quality Coordinator I is responsible for performing and accessing … more
- TEKsystems (Earth City, MO)
- MUST HAVE CALL CENTER QA EXPERIENCE The Customer Service department's Quality Assurance (QA) Contractor is responsible for evaluating recorded customer ... ensure phone agents are following established procedures and delivering high- quality customer service. The job includes reviewing both audio...* At least 1 year of experience in a call center setting. * Strong attention to… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Bank OZK (Ozark, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure ...discussions with call center staff. + Delivers feedback and/or training that supports… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Maritz (Fenton, MO)
- …classroom setting. Qualifications: + Three to six months of prior experience in a call center , customer service, or travel agency setting is preferred but not ... be used to book travel reservation(s).3.) Meet performance metrics, including call handling time and customer satisfaction scores.4.) Accurately processes customer… more
- TEKsystems (Tempe, AZ)
- Position Overview: Join a fast-paced call center team providing high- quality customer service and support. This role involves handling inbound and follow-up ... platforms to track and manage customer interactions. + Ensure quality and accuracy in all communications and documentation. Required...Required Qualifications: + Minimum 1 year of recent high-volume call center experience (within the last 2-3… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Mass Markets (Mesilla, NM)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and… more