- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... in launching and scaling a new call center by establishing and executing quality monitoring...call center by establishing and executing quality monitoring processes, analyzing performance trends, and collaborating with… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... monthly reporting within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance issues that may… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance** **About TP** **TP is a global,...**Must be at least 18 years old** + **Previous call center experience with four (4) or ... degree or equivalent experience** + **6 plus months experience as an inbound call center customer service representative** + **6 plus months experience as… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- EchoStar (Roseland, NJ)
- …Duties and Responsibilities** **Key Responsibilities:** + Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks + ... Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + Provide accurate, consistent and fair evaluations while providing… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be... to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst,… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Maritz (Fenton, MO)
- …classroom setting. Qualifications: + Three to six months of prior experience in a call center , customer service, or travel agency setting is preferred but not ... be used to book travel reservation(s).3.) Meet performance metrics, including call handling time and customer satisfaction scores.4.) Accurately processes customer… more