- TEKsystems (Earth City, MO)
- …Skills & Qualifications * At least 1 year of experience in a QA role, in a call center setting. * Strong attention to detail and the ability to identify process ... Description The Customer Service department's Quality Assurance (QA) team is responsible for evaluating...ensure phone agents are following established procedures and delivering high- quality customer service. The job includes reviewing both audio… more
- Citigroup (Charlotte, NC)
- …and competitive value propositions to defined client segments with a multichannel focus. The Call Center and Branch Lead is a pivotal role focused on providing ... critical analytical support to SVPs leading branch and call center enablement initiatives. This position leverages data-driven insights to optimize performance,… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned ... team. The Business Analyst is assigned to projects of intermediate complexity and...Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development.… more
- Insight Global (Stamford, CT)
- Job Description Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be ... Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be...Degree * Telecommunication Experience * Previous experience within a call center null We are a company… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency General Services, Office of Title Business Services Center Analyst 1 - VID 195982 Occupational Category Other Professional Careers Salary ... Center *Oversee a team of customer service representatives using call center software, handling escalated inquiries as...for one year of required experience. ** Business Services Center Analyst level requirements:* Business Services … more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center Senior Analyst - Controls LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION You Belong Here ... firm. Where We Need You The Protiviti Americas Delivery Center is seeking a Senior Analyst to...business in a variety of industries. Contributing to a high- quality delivery of project requirements and service levels throughout… more
- Rochester Institute of Technology (Rochester, NY)
- **9766BR** **Position Title:** Service Center Analyst III **Organization:** ITS RSC Operations **Job Responsibilities:** Responsibilities: + Provide support for ... experience in a direct customer support role in a call center or high volume office environment...As the front-facing representative for multiple departments, the Service Center Analyst will provide best-in-class service with… more
- Georgetown Univerisity (Washington, DC)
- …difference in the world. Requirements Georgetown University's Lombardi Comprehensive Cancer Center , part of Georgetown University Medical Center ... cure cancers by linking scientific discovery, expert and compassionate patient care, quality education and partnership with the community - guided by the principle… more