- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …or License preferred; + 5-8 years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... enhance current training. + Documents customer/ call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts… more
- Bank OZK (Alpharetta, GA)
- …experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or ... OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for...refining quality monitoring programs in our Bank's call center locations to ensure our customer… more
- Bank OZK (Alpharetta, GA)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- WSP USA (Costa Mesa, CA)
- …or related field (or 3 equivalent years of experience). + Work experience in quality assurance /auditing, call center , or customer service preferred. ... WSP is currently initiating a search for a ** Quality Assurance Supervisor** to support our...in reviewing data. + Proficiency with QA software tools, call recording platforms, and reporting systems. + Ability to… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical… more
- TEKsystems (Tucson, AZ)
- …with logging onto the payment portal - Calculating loan payments Skills call center , customer service, quality assurance , team lead, SME, billing support ... seeking individuals with billing experience , banking experience , computer skills, call center experience and a culture fit. - Receives and responds to customer… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …Single. Day. Aspirus Health in Wausau, WI is seeking a SUPERVISOR- QUALITY ASSURANCE to join our PATIENT SERVICE CENTER team! Under the general direction of ... the Manager - Patient Service Center , the Supervisor - Quality ...required. + Three years' experience in ambulatory operations or call center required + Two years of… more