- ABM Industries (Chicago, IL)
- **Overview** **Job Summary Details:** We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call ... The ideal candidate will have a strong background in call center operations, excellent communication skills, and...key performance indicators (KPIs), and Service Level Agreements (SLAs) ** Quality Assurance ** * Adhere to quality… more
- NTT America, Inc. (Nashville, TN)
- …inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Supervisor to join our team in Nashville, Tennessee ... not limited to the following: + Works with the call center manager to determine call...audits and analyses; managing system and process improvement and quality assurance programs. + Quickly establishes rapports… more
- Three Saints Bay (Denver, CO)
- ** Call Center Manager (3684)** Location **Denver, CO** Job Code **3684** \# of Openings **1** Apply Now ... Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure...+ Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for...QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence.… more
- Antech Diagnostics (Loveland, CO)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- Newtown Savings Bank (Newtown, CT)
- …across the Customer Service Center . Customer Experience & Quality Assurance Monitor service quality through call reviews, customer feedback, and ... daily operations and long-term success of the Customer Service Center ( Call Center ). This role...and maintain comprehensive training programs for the Customer Service Center (CSC). Facilitate ongoing check-ins and quality … more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- NTT America, Inc. (Chicago, IL)
- …experience with contact center metrics and goals including those for Availability, Call Handling and Quality Assurance . **Preferred Skills** + Continuous ... forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our...achievement with **The EDGE Framework** as it pertains to Quality Assurance programs, Quality Monitoring… more
- Mass Markets (Las Cruces, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... organization. Our employee development team is looking for experienced call center customer service and sales trainers...required + Provide follow-up coaching about job performance and quality assurance to new employees after training.… more
- Camping World (Greenville, NC)
- …track attendance, and communicate workflow opportunities to ensure optimal coverage. . Analyze call metrics and quality assurance scores creating an ... Supervisor in monitoring agent activity with a focus on call quality and communication effectiveness. Be a...in customer service, preferably in a roadside assistance or call center environment. . Proven excellence in… more