- WellSpan Health (Gettysburg, PA)
- …of time, mileage, supplies, etc. + Meets or exceeds established productivity and quality assurance standards. + Seeks consultation, guidance and direction from ... (80 Hours Biweekly) 7 shifts per pay period On call 4:30pm (3:30pm weekends and holidays) til 8am Work...required for the following areas of nursing practice:Emergency Care Center - ACLS, PALSIntensive Care Center &… more
- Bowman (Brea, CA)
- …and processes to ensure effective execution. Review work produced by staff for quality assurance . **At the Operational and Company Level** + Directly interact ... has an opportunity for a Construction Manager, Public Works (On- Call /As-Needed) to join our team in Brea, CA. At...revision, as necessary. + Provide on-site observation of the quality and progress of the work and ensure that… more
- State of Colorado (Greeley, CO)
- …Review Court Orders to ensure legality per Colorado Children's Code. Contact DYS Quality Assurance designee and/or courts to obtain any necessary legal ... Review Court Orders to ensure legality per Colorado Children's Code. Contact DYS Quality Assurance designee and/or courts to obtain any necessary legal… more
- Koniag Government Services (Chantilly, VA)
- …Technology & Infrastructure Solutions (KTIS) is seeking an experienced and results-driven Call Center Manager to oversee our customer service operations. The ... ideal candidate will have a proven track record of managing call center operations, driving customer satisfaction, and developing high-performing teams. This… more
- Parkview Health (Fort Wayne, IN)
- …supportive department roles such as patient meal delivery, production and quality assurance . Education High school diploma/GED preferred Experience Minimum ... of 2 years experience in call center setting, hospitality services, or customer service preferred. Previous experience in nutritional services in a medical or… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management + Perform other ... & Education + High School Diploma or equivalent and three years of recent call center experience preferred in a financial industry. + Type 30 WPM accurately +… more
- Liberty Bank (Middletown, CT)
- …In addition, the CSC Training & Development Specialist will be responsible for quality assurance and reviewing and scoring recorded interactions to provide ... procedures are followed. + Analyzes the trends of the Quality Assurance results to recommend improvements to...plan for any project related training needs that the Call Center will need to support +… more
- Eversource Energy (Windsor, CT)
- …and First Contact Resolution\. + Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all ... media/executive inquiries\. **Qualifications** _Technical Knowledge/Skill:_ + Requires familiarity with call center technology and telephony equipment, including… more
- Leidos (Indianapolis, IN)
- …create onboarding and continuous education materials for agents + Coordinate with quality assurance teams to review agent interactions, identify recurring ... and deliver monthly reports with recommendations to improve content, quality assurance , and customer satisfaction + Implement...chat, VOIP telephony, and ACD systems + Understanding of call center workflows, KPIs, and metrics such… more
- Bank of America (Chandler, AZ)
- …customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. Ensures complete and efficient customer ... to enhance customer experience. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal… more