• Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Honolulu, HI)
    …equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control , quality assurance ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Call Center Quality Manager

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Quality Manager...answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the… more
    Three Saints Bay (06/13/25)
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  • Call Center Operations Manager

    Transdev (New Carrollton, MD)
    Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager. As the ... Center Operations Manager, you will directly oversee call center personnel to ensure positive morale...Key Responsibilities: + Establish a high standard for productivity, quality , customer service as well as define user guidelines.… more
    Transdev (08/08/25)
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  • Call Center Manager

    Transdev (El Monte, CA)
    Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user… more
    Transdev (07/11/25)
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  • US Retail Bank - Call Center

    Citigroup (Charlotte, NC)
    …and competitive value propositions to defined client segments with a multichannel focus. The Call Center and Branch Lead is a pivotal role focused on providing ... critical analytical support to SVPs leading branch and call center enablement initiatives. This position leverages data-driven insights to optimize performance,… more
    Citigroup (08/09/25)
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  • Call Center Representative 2 (NY…

    New York State Civil Service (Menands, NY)
    …and/or have direct customer contact to ensure adherence to quality control , performance, operation standards.* Perform call taking and electronic functions ... NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General Management… more
    New York State Civil Service (07/29/25)
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  • Call Center Trainer

    Transdev (New Carrollton, MD)
    …responses. Qualifications + At least 2 years of training experience required, preferably in a call center or operations control center environment. + At ... Call Center Trainer Transdev is looking... Call Center Trainer Transdev is looking for a ...Able to effectively work with team management and provide quality feedback to trainees in both verbal and written… more
    Transdev (07/02/25)
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  • Call Center Supervisor

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Supervisor (4763)** Location **Martinsburg, WV** Job Code **4763** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Supervisor.** **POSITION RESPONSIBILITIES:** + Serve as the primary… more
    Three Saints Bay (06/13/25)
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  • Call Center Representative

    Luxury Bath Technologies (Sacramento, CA)
    Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call ... are looking for full-time staff to work at our call center . Job Overview: The ideal candidate...appointment scheduling for sales representatives or canvassers. + Perform quality control on phone calls. + Follow… more
    Luxury Bath Technologies (07/01/25)
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  • Supervisor Donor Call Center

    Catholic Health Initiatives (Houston, TX)
    **Responsibilities** Leads the Transplant Donor Call Coordinators and Assistants program, ensuring 24/7 operational coverage through effective management of remote ... and implements improvements to enhance staff efficiency, productivity, and service quality . Reports to the Vice President, Transplant Services. **ESSENTIAL KEY JOB… more
    Catholic Health Initiatives (08/02/25)
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