- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control , quality assurance ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the… more
- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager. As the ... Center Operations Manager, you will directly oversee call center personnel to ensure positive morale...Key Responsibilities: + Establish a high standard for productivity, quality , customer service as well as define user guidelines.… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user… more
- Citigroup (Charlotte, NC)
- …and competitive value propositions to defined client segments with a multichannel focus. The Call Center and Branch Lead is a pivotal role focused on providing ... critical analytical support to SVPs leading branch and call center enablement initiatives. This position leverages data-driven insights to optimize performance,… more
- New York State Civil Service (Menands, NY)
- …and/or have direct customer contact to ensure adherence to quality control , performance, operation standards.* Perform call taking and electronic functions ... NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General Management… more
- Transdev (New Carrollton, MD)
- …responses. Qualifications + At least 2 years of training experience required, preferably in a call center or operations control center environment. + At ... Call Center Trainer Transdev is looking... Call Center Trainer Transdev is looking for a ...Able to effectively work with team management and provide quality feedback to trainees in both verbal and written… more
- Peckham, Inc. (Grand Rapids, MI)
- …Services provides overall operational direction and leadership for a Customer Service Call Center operation. The Director of Business Services is expected ... cost targets are met. Directs all phases of assigned call center contracts, including special programs/projects from...program goals, milestones and deliverables. + Manage and ensure quality control for all services and deliverables.… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Supervisor (4763)** Location **Martinsburg, WV** Job Code **4763** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Supervisor.** **POSITION RESPONSIBILITIES:** + Serve as the primary… more
- Luxury Bath Technologies (Sacramento, CA)
- Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call ... are looking for full-time staff to work at our call center . Job Overview: The ideal candidate...appointment scheduling for sales representatives or canvassers. + Perform quality control on phone calls. + Follow… more