- Arkansas Children's (Little Rock, AR)
- …and call center duties including staffing of the call center , filing, document quality control and collection of surveillance data. 5. Educates ... received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the… more
- Bank OZK (Alpharetta, GA)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the ... Evaluates agent calls, processes performance data, and Operational Risk Control Statements to identify trends, training needs, and areas...align team objectives, address concerns, and share insights on call center performance and quality … more
- Bank OZK (Alpharetta, GA)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... quality reviews to ensure that service and quality control standards are met. + Analyzes...discussions with call center staff. + Delivers feedback and/or training that supports… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to...confidentiality; Listens to others without interrupting; Keeps emotions under control ; Remains open to others' ideas and tries new… more
- New York State Civil Service (Menands, NY)
- …and/or have direct customer contact to ensure adherence to quality control , performance, operation standards.* Perform call taking and electronic functions ... NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General Management… more
- Hilton (Honolulu, HI)
- …iconic beachfront resort in Hawaiʻi, is seeking an experienced **Director of Call Center Services** to lead the Reservations and Telecommunications operations ... with Hilton's Value Drivers and Brand Standards\. **The Role** The **Director of Call Center Services** manages the efficient daily operations of the… more
- Henry Ford Health System (Troy, MI)
- GENERAL SUMMARY: To supervise, organize and coordinate the Provider Inquiry Call Center . To maximize service levels through scheduling, floor management, ... based on trends to maximize the efficiency of the call center productivity). + Determine training, policies,...and benefit needs related to customer servicing. + Maintain quality control within Provider Inquiry based on… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Supervisor (4763)** Location **Martinsburg, WV** Job Code **4763** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Supervisor.** **POSITION RESPONSIBILITIES:** + Serve as the primary… more
- Wayne State University (Detroit, MI)
- Research Assistant ( Call Center Manager) Wayne State University is searching for an experiencedResearch Assistant ( Call Center Manager)at its Detroit ... functions (job duties): + Perform in-person day-to-day oversight and quality control aspects of survey research unit,...and support staff. + Monitor data collection progress and call dispositions, and provide regular updates to project leads… more