• Children's Hospital Los Angeles (Los Angeles, CA)
    …The Collaboration Engineer II is a mid-level role responsible for delivering high- quality support across a broad range of online collaboration services, including ... Session Manager, and System Manager. Experience with Avaya Contact Center solutions such as ACD, IVR, and CTI is...and familiarity with tools like Avaya One-X and Verint call recording is a plus. This role involves troubleshooting… more
    DirectEmployers Association (10/18/25)
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  • Clinical Laboratory Assistant (PRN)

    Arkansas Children's (Little Rock, AR)
    …and call center duties including staffing of the call center , filing, document quality control and collection of surveillance data. 5. Educates ... received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And… more
    Arkansas Children's (11/07/25)
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  • Call Center Quality Manager

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Quality Manager...answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the… more
    Three Saints Bay (12/11/25)
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  • Quality Assurance Manager, Call…

    Bank OZK (Alpharetta, GA)
    …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the ... Evaluates agent calls, processes performance data, and Operational Risk Control Statements to identify trends, training needs, and areas...align team objectives, address concerns, and share insights on call center performance and quality … more
    Bank OZK (12/03/25)
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  • Quality Assurance Specialist- Call…

    Bank OZK (Alpharetta, GA)
    …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... quality reviews to ensure that service and quality control standards are met. + Analyzes...discussions with call center staff. + Delivers feedback and/or training that supports… more
    Bank OZK (12/03/25)
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  • Call Center Quality Assurance…

    AssistRx (Orlando, FL)
    …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to...confidentiality; Listens to others without interrupting; Keeps emotions under control ; Remains open to others' ideas and tries new… more
    AssistRx (11/11/25)
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  • Call Center Representative 2 (NY…

    New York State Civil Service (Menands, NY)
    …and/or have direct customer contact to ensure adherence to quality control , performance, operation standards.* Perform call taking and electronic functions ... NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General Management… more
    New York State Civil Service (01/05/26)
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  • Director of Call Center Services…

    Hilton (Honolulu, HI)
    …iconic beachfront resort in Hawaiʻi, is seeking an experienced **Director of Call Center Services** to lead the Reservations and Telecommunications operations ... with Hilton's Value Drivers and Brand Standards\. **The Role** The **Director of Call Center Services** manages the efficient daily operations of the… more
    Hilton (12/30/25)
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  • Supervisor- Call Center Provider…

    Henry Ford Health System (Troy, MI)
    GENERAL SUMMARY: To supervise, organize and coordinate the Provider Inquiry Call Center . To maximize service levels through scheduling, floor management, ... based on trends to maximize the efficiency of the call center productivity). + Determine training, policies,...and benefit needs related to customer servicing. + Maintain quality control within Provider Inquiry based on… more
    Henry Ford Health System (01/13/26)
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  • Call Center Supervisor

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Supervisor (4763)** Location **Martinsburg, WV** Job Code **4763** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Supervisor.** **POSITION RESPONSIBILITIES:** + Serve as the primary… more
    Three Saints Bay (12/11/25)
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