- Insight Global (Cascade, MI)
- …scaling a new call center by establishing and executing quality monitoring processes, analyzing performance trends, and collaborating with training and ... Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to...Design and implement quality assurance processes and monitoring frameworks for new call center… more
- Orlando Utilities Commission (Orlando, FL)
- …limited to the following: + Project Management; + Software Application (ie AutoCAD, Verint, BPA Call Center Quality Monitoring , NICE, HiPath, contact ... Center Metrics (ie Customer Satisfaction (CSAT) scores, compliance, quality , and productivity) + Call center operations; + Call volume charts and… more
- AECOM (Indianapolis, IN)
- …Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE… more
- AECOM (Indianapolis, IN)
- …Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... role_** **JOB SUMMARY** This position will help preserve service excellence through monitoring , and assessing customer interactions of Contact Center Associates;… more
- Teleperformance USA (Mcallen, TX)
- …management immediately** **Qualifications** + **Must be at least 18 years old** + **Previous call center experience with four (4) or more of the following:** + ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients, monitoring...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Transdev (New Carrollton, MD)
- …+ Manage and improve call center performance through performance monitoring , problem resolution, system audits and quality assurance measures. + Aid ... Key Responsibilities: + Establish a high standard for productivity, quality , customer service as well as define user guidelines....evaluating team results and objectives. + Maintains and improves call center operations by monitoring … more
- Transdev (El Monte, CA)
- …+ Manage and improve call center performance through performance monitoring , problem resolution, system audits, and quality assurance measures. + Aid the ... Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user...evaluating team results and objectives. + Maintains and improves call center operations by monitoring … more