- Bon Secours Mercy Health (Warren, OH)
- …spanning across the function. **Essential Job Functions** _:_ + Answers calls in a call center environment on a broad range of customer inquiries within ... with appropriate sense of urgency, and/or escalate calls following call center protocols to others as warranted....Database analysis + Vendor statement comparisons + Functions + Systems + Cisco phone system + Attention… more
- Aston Carter (Lebanon, TN)
- …and end users globally. This temporary position is situated within a call center environment, where you will contribute to delivering exceptional ... Learn and assist with order entry processes and ERP system navigation. + Provide timely and courteous support to...Essential Skills + 2-4 years of customer service or call center experience preferred. + High school… more
- MAPFRE Insurance (Webster, MA)
- …to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Law, Call Center Manager, Call Center Supervisor, Claims, ... and customers through calls and occasional visits. + Monitor call flow and compliance using Genesys system ....in a fast-paced, multi-task environment. + Proficiency in computer systems and good math skills. **Pay Philosophy** : The… more
- Humana (Lansing, MI)
- …or equivalent experience. + Previous experience working with State associates or judicial systems . + Call Center Leadership or provider engagement experience ... services, enrollment and eligibility, the State Agency (MDHHS), Adult Protection Services, and call center operations. + Leverages the voice of the customer,… more
- Veterans Affairs, Veterans Health Administration (Syracuse, NY)
- …at the Syracuse VA Medical Center within the Community Care Call Center . The Advanced Medical Support Assistant utilizes multiple computer applications, ... as well as the integrated electronic medical record system . Responsibilities Provides specialized and expert administrative patient support...receive care in the community). Participates on a daily call center . Other duties as assigned. Work… more
- TAD PGS, Inc. (Laurel, MD)
- …a Bachelor's degree in an IT-related field. + Have 2+ years' experience in a call center environment and using system management tools such as Symantec ... support services for customers including incident response, delivery, and system set-up of new & repaired computers, along with...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Capgemini (Fort Mill, SC)
- …including IVR, ACD, Campaigns, Teams, and Routing strategies. o Build and automate call center workflows, including writing call flows, prompts, and ... Develop and maintain APIs, middleware, and ETL jobs for system integrations. o Implement automation for user provisioning, skill...protocols such as WebRTC for voice and video. Contact Center Technologies** o NICE InContact platform - IVR, ACD,… more
- Houston Methodist (Houston, TX)
- …to optimize practice performance which includes, but not limited to, staffing benchmarks, call center metrics (if applicable), panel size, bump rate, no show ... employees. + Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators. + Provides leadership and communication… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary** As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while ... per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects,...year of pharmacy technician experience in a retail or call center environment. + At least 18… more
- BJC HealthCare (St. Louis, MO)
- …pm - 8:30 pm plus alternating weekends + **Types of clients** : Taking calls at our Call Center so no clients seen in person, but the calls taken will vary from ... SDA (Same Day Access) Team + **Team dynamic:** Our Call Center group is well-established. Current team...Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR (electronic medical records) and our… more