- Usaa (Tampa, FL)
- …and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule ... to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience… more
- University of California Santa Cruz (Santa Cruz, CA)
- …focused professional to support insurance navigation at the UCSC Student Health Center . In this role, you will assist students with insurance questions, verify ... all on a campus renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical… more
- NY CREATES (Albany, NY)
- …who support NY Creates programs leveraging the CSR, Tokyo Electron, Applied META Center , C4 and BAT facilities for HI and Packaging development. This position will ... Integration is responsible for technical staffing, program resourcing, engineering training , and prioritizing development efforts for internal and external programs,… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Diamond status. In addition to day-to-day operations, the Senior Call Center Manager will be accountable for onboarding, training , consistent and accurate ... **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for...training team. + Oversee the development of all department training documentation and processes. + Manages… more
- University of Southern California (Los Angeles, CA)
- …global communication and management reports. + Supervises leads with updates or changes to call center protocols, scripts, and training materials. + Serves ... paging system protocols. Reviews and implements staffing schedules. Provides training , supervision and guidance to other staff. Ensures incoming...equivalent + Req 3 years Experience working in a call center or customer service department… more
- Humana (San Juan, PR)
- …a part of our caring community and help us put health first** The Call Center Representative 2 represents the company by addressing incoming telephone, digital, ... or written inquiries. The Call Center Representative 2 performs varied activities...customer grievances. Decisions are typically focused on interpretation of area/ department policy and methods for completing assignments. + Works… more
- WMCHealth (Hawthorne, NY)
- …NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Clerical/Administrative Support Department : Call Center Union: No Position: Full ... is responsible for managing Kronos and scheduling for the department in addition to monthly reports for leadership and...+ Supervises the onboarding of all call center agents and develops appropriate training +… more
- MyFlorida (Jacksonville, FL)
- …Closing Date: 01/19/2026 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) OPS Call Center Services Representative I Department ... CALL CENTER SERVICES REPRESENTATIVE OPS -...ability to attend an 8 - 12-week mandatory paid training course. + Preference for bilingual in Spanish/English or… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! ** Call Center Representative** The Call Center Representatives in our ... accept and process applications for gas service. Our Telephone Call Center is open 24 hours a...training that is provided to them by the training department . Maintain a positive, empathetic and… more
- City of New York (New York, NY)
- …than $4.5 billion in revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... Job Description The NYC Department of Environmental Protection (DEP) enriches the environment...selected candidate will work with the Call Center team of Supervisors to develop… more
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