- Teleperformance USA (North Lauderdale, FL)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (North Lauderdale, FL)
- …required to manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must ... + **Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.**… more
- Chewy (Phoenix, AZ)
- …application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... analytical Workforce Management Analyst to support our call center operations. This role is critical...experience in workforce management, preferably in a call center environment. + Proficiency in WFM… more
- Public Storage (Plano, TX)
- …highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be responsible for developing ... accurate forecasts, creating efficient schedules, and analyzing workforce data to optimize call center performance. This role requires a strategic thinker… more
- Deluxe (Fort Worth, TX)
- …by managing intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications ... The Workforce Management Coordinator is responsible for scheduling and...responsible for scheduling and effectively utilizing Deluxe Merchant Services' call center Human Capital to maximize efficiency.… more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management** **About TP** **TP is a global,...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
- Mass Markets (MO)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Wells Fargo (Charlotte, NC)
- …of large complex programs, or equivalent + Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business Execution Consultant) to support...(UAT) across multiple teams as part of our Contact Center as a Service (CCaaS) platform migration. **In this… more
- CVS Health (Harrisburg, PA)
- …This position provides technical support and project leadership for a variety of call center applications, including Aspect Workforce Management, Verint ... Chrome + Experience using one or more Call Center tool(s) + Verint, Aspect Workforce Management, KANA email, Five9 Chat, Cogito + Experience using QuickBase… more
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