- AssistRx (Overland Park, KS)
- …providers, and client partners. This leader will have full ownership of daily call center performance, workforce management, quality monitoring, and ... leader to oversee all aspects of our mail-order pharmacy call center operations. The Director of ...+ Own all daily queue performance, quality assurance, and workforce management functions. + Oversee Quality Assurance and Training… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …a complex diversified customer care organization + Expert operational knowledge of call center telecommunications, workforce management, and quality ... Position Information Functional TitleSr. Manager, Customer Care ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.18… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- Teleperformance USA (North Lauderdale, FL)
- …**Qualifications** + **90 days** **in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience** **a must** + ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (Warren, MI)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (North Lauderdale, FL)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Other duties will be added ... online data repository systems for specific data, experience in real time monitoring and workforce call center tools ** + **Must be flexible with ability to… more
- USAA (Plano, TX)
- …**What sets you apart:** + Experience in insurance and/or banking sectors + Familiarity with call center and sales workforce dynamics + Knowledge of ... us special and impactful. **The Opportunity** As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide,… more
- Fiserv (Omaha, NE)
- …dependencies, risks, and change controls. + Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, ... program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that… more
- State of Michigan (Dimondale, MI)
- …many years of experience do you have working with applications such as NICE CXone, Call Center CRM systems, Workforce Management, or similar components? + ... describe your experience working with applications such as such as NICE CXone, Call Center CRM systems, Workforce Management, or similar components? 08 How… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Center Sales Manageroversees all aspects of our call center team. As a sales manager,...metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly… more