- Elevance Health (Louisville, KY)
- **Medicaid Call Center Workforce Analyst ** **Location:** This role enables associates to work virtually full-time, with the exception of required ... unless accommodation is granted as required by law. The ** Workforce Management Analyst ** monitors call ... workforce accordingly. Ensures that the best possible call center service levels are achieved to… more
- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
- AdventHealth (Hinsdale, IL)
- …contribute:** The Consumer Experience Center (CxC) Forecasting & Scheduling Workforce Analyst is responsible for forecasting volume and projecting staffing ... CxC service levels, KPIs, goals, and objectives. The Forecasting & Scheduling Workforce Analyst is also responsible for researching causes for underperformance,… more
- Prime Therapeutics (St. Paul, MN)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce Planning… more
- Insight Global (Stamford, CT)
- …using PowerPoint * Bachelors Degree * Telecommunication Experience * Previous experience within a call center null We are a company committed to creating diverse ... Job Description Insight Global is hiring for a Call Quality Analyst to sit 4...workforce -privacy-policy/. Skills and Requirements * 3-7 years of call quality experience (listening to calls) * Attention to… more
- MyFlorida (Tallahassee, FL)
- CYBERSECURITY OPERATIONS CENTER ANALYST Date: Aug 26, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ... . Requisition No: 859787 Agency: Management Services Working Title: CYBERSECURITY OPERATIONS CENTER ANALYST Pay Plan: Career Service Position Number: 72003970… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency General Services, Office of Title Business Services Center Analyst 1 - VID 195982 Occupational Category Other Professional Careers Salary ... Center *Oversee a team of customer service representatives using call center software, handling escalated inquiries as...for one year of required experience. ** Business Services Center Analyst level requirements:* Business Services … more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
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