• Medicaid Call Center

    Elevance Health (Louisville, KY)
    **Medicaid Call Center Workforce Analyst ** **Location:** This role enables associates to work virtually full-time, with the exception of required ... unless accommodation is granted as required by law. The ** Workforce Management Analyst ** monitors call ... workforce accordingly. Ensures that the best possible call center service levels are achieved to… more
    Elevance Health (08/26/25)
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  • Call Center Workforce

    Teleperformance USA (Mcallen, TX)
    …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
    Teleperformance USA (08/01/25)
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  • Sr Access Center Workforce

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
    Houston Methodist (06/10/25)
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  • Call Center Systems Analyst

    Suburban Propane (Syracuse, NY)
    **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
    Suburban Propane (08/16/25)
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  • Forecast Workforce Analyst

    AdventHealth (Hinsdale, IL)
    …contribute:** The Consumer Experience Center (CxC) Forecasting & Scheduling Workforce Analyst is responsible for forecasting volume and projecting staffing ... CxC service levels, KPIs, goals, and objectives. The Forecasting & Scheduling Workforce Analyst is also responsible for researching causes for underperformance,… more
    AdventHealth (08/25/25)
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  • Workforce Planning Analyst Sr…

    Prime Therapeutics (St. Paul, MN)
    …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... our passion and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce Planning… more
    Prime Therapeutics (08/22/25)
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  • Call Quality Analyst

    Insight Global (Stamford, CT)
    …using PowerPoint * Bachelors Degree * Telecommunication Experience * Previous experience within a call center null We are a company committed to creating diverse ... Job Description Insight Global is hiring for a Call Quality Analyst to sit 4...workforce -privacy-policy/. Skills and Requirements * 3-7 years of call quality experience (listening to calls) * Attention to… more
    Insight Global (08/15/25)
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  • Cybersecurity Operations Center

    MyFlorida (Tallahassee, FL)
    CYBERSECURITY OPERATIONS CENTER ANALYST Date: Aug 26, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ... . Requisition No: 859787 Agency: Management Services Working Title: CYBERSECURITY OPERATIONS CENTER ANALYST Pay Plan: Career Service Position Number: 72003970… more
    MyFlorida (08/27/25)
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  • Business Services Center Analyst 1…

    New York State Civil Service (Albany, NY)
    NY HELP Yes Agency General Services, Office of Title Business Services Center Analyst 1 - VID 195982 Occupational Category Other Professional Careers Salary ... Center *Oversee a team of customer service representatives using call center software, handling escalated inquiries as...for one year of required experience. ** Business Services Center Analyst level requirements:* Business Services … more
    New York State Civil Service (08/22/25)
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  • Workforce Management Analyst

    Camping World (Greenville, NC)
    **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
    Camping World (08/09/25)
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