- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... This role plays a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes, analyzing performance… more
- TECO Energy (Brandon, FL)
- …determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. + ... **Title:** Workforce Management Support & Time Analyst ...**equired:** + A minimum 3 years' experience in a call center environment. (A degree with minimum… more
- Insight Global (Cascade, MI)
- …Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience highly ... Description We are looking for a detail-oriented and analytical Workforce Analyst to support forecasting, scheduling, and...scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- Evolent (Richmond, VA)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
- Insight Global (Cincinnati, OH)
- …workforce -privacy-policy/ . Skills and Requirements 3-5 years of Call Center Technology Experience o Implementing, migrating, working ... in the Cincinnati area is looking for a Contact Center Analyst to join their team for...troubleshoot the implementation of about 400 seats in the call center . Primary work will include troubleshooting… more