- Teleperformance USA (North Lauderdale, FL)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management ** **About TP** **TP is...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (North Lauderdale, FL)
- …based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + ** Management of internal staffing files ... **Category :** ** Workforce Management ** **About TP** **TP is...staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM… more
- Chewy (Phoenix, AZ)
- …and application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for… more
- Disabled Veteran Solutions (Erie, PA)
- …38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... Workforce Management Analyst to support our call center operations. This role is critical...+ 2+ years of experience in workforce management , preferably in a call center… more
- Public Storage (Plano, TX)
- …and procedures. + Provide training and support to junior analysts and call center staff on workforce management tools and best practices. + Participate ... are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be… more
- Deluxe (Fort Worth, TX)
- …intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to meet ... The Workforce Management Coordinator is responsible for...Capital to maximize efficiency. This position works closely with call center and corporate management … more
- Mass Markets (MO)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- CVS Health (Harrisburg, PA)
- …provides technical support and project leadership for a variety of call center applications, including Aspect Workforce Management , Verint Call ... and Chrome + Experience using one or more Call Center tool(s) + Verint, Aspect Workforce Management , KANA email, Five9 Chat, Cogito + Experience using… more
- Wells Fargo (Charlotte, NC)
- …or equivalent + Knowledge and understanding of contact center applications (IVR, call routing, workforce management , quality management , etc.) and ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business Execution Consultant) to support tactical testing coordination for… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more