- Sunrise Senior Living (Mclean, VA)
- …coaching ability to develop a high performing team. + Expertise in call center operations, workforce management and service level optimization. + Strong ... listed as follows: **Essential Functions** + Strategic planning and workforce management : Forecast call volumes...members and meet service level targets. + Experience with call center management software and… more
- AssistRx (Overland Park, KS)
- …client partners. This leader will have full ownership of daily call center performance, workforce management , quality monitoring, and strategic process ... Leadership + Develop and execute a call center strategy that supports patient access, refill management...+ Own all daily queue performance, quality assurance, and workforce management functions. + Oversee Quality Assurance… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …diversified customer care organization + Expert operational knowledge of call center telecommunications, workforce management , and quality management ... Position Information Functional TitleSr. Manager, Customer Care ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.18… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- Fiserv (Omaha, NE)
- …risks, and change controls. + Coordinate cross-functional workstreams with call center operations, workforce management , business analysis, and IT to ... projects. + 3+ years of experience in call center and customer care operations management + Transformational program experience with workforce … more
- Marriott (Bethesda, MD)
- …FinOps principles and cloud/SaaS license optimization strategies. Exposure to managing call center software suites (eg, workforce management , call ... over all software titles used by onsite, remote, and partner company agents within the call center environment. Partner with HAM Managers to ensure that new hire… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... motivated individual and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a… more